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Turing · 2 days ago

Remote Customer Service Specialist (Finance & Insurance) - 50888

United States

Contract

Remote

Mid Level

4+ years exp

Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. They are seeking a Remote Customer Service Specialist to leverage expertise in financial services and customer communication to enhance AI-driven customer experience and service workflows.

Artificial Intelligence (AI)Generative AIInformation TechnologyMachine LearningSoftware Engineering

Responsibilities

Design and solve real-world customer interaction and service scenarios to test AI reasoning

Write clear, structured solutions and dialogues covering claims assistance, policy inquiries, financial product guidance, and client communication

Evaluate AI responses for accuracy, professionalism, empathy, and compliance with financial and insurance standards

Qualification

Customer service experienceFinance sector knowledgeInsurance sector knowledgeComplex concept simplificationEnglish communication skillsClient relationsAccount managementReasoning skillsProfessional communication