TTEC Digital · 1 day ago
Principal Project Operations Analyst
United States
Full-time
Remote
Senior Level, Lead/Staff
$55K/yr - $75K/yr
5+ years expTTEC Digital is a company focused on enhancing customer experience through employee support. The Principal Project Operations Analyst will be responsible for managing digital project delivery, ensuring compliance with financial obligations, and serving as a liaison among various departments.
AnalyticsArtificial Intelligence (AI)Information Technology
Responsibilities
Completes PSA system contract setup tasks: Review and understand the won opportunity contract, estimate and obligations prior to commencing setup, set up contract components to ensure proper integration with the Oracle ERP system, setup required Fixed Fee and Fixed Fee Billing Schedules to support project POC and milestone billing, setup required T&M Billing Rates to support project T&M billing, initiate resource requests for resource assignment process
Completes PSA labor and expense-based project setup tasks: Setup based on the practice specific templates and type of labor and expense project, setup budget information, assign resources, assign default billing roles, assign Fixed Fees, assign task level budget hours information
Create Billing Milestone tasks
Completes resource assignment process tasks
Completes Contract and Project Review and release for integration to ERP system
Conducts Contract Management & Compliance support, including but not limited to project contract billing, revenue, and forecast reconciliations, etc., as needed
Conducts Project Setup Audits and assists projects managers with financial related setup to ensure the Project Management related PSA setup meets financial contract obligations
Prepares or directs more junior team members on project-related Month-end schedule by coordinating with accounting and managing Project Management and Consulting & Delivery compliance to Month-end deliverables, including but not limited to: Time and Expense Submission and Approval Compliance Management, verifying Fixed Bid % Complete Compliance by PMs, Time and Materials Billing support, as needed
Assists with reporting, communication, and management of process compliance
Acts as a Project Operations & PSA Liaison to: Accounting, Delivery Leadership and Project Manager / Owners, Sales Operations, Sales, Compliance and Procurement
Completes special project-related tasks, as assigned
Manages Delivery Survey process and reporting
Completes specific departmental reporting updates and evaluation of key departmental reports. Makes recommendations to Project Operations management for actions to be taken
Take on administration of process/systems managed and used by the Project Operations team and be a key participant in systems-related meetings as a Project Operations stakeholder representative, as assigned
Owns execution of Project Change Orders and related process: Evaluates, assesses, and produces deduct and cancellation Change Orders for the Project Management Office to ensure accurate contract values are documented and reflected. Provides to Project Managers and/or CSMs to gather appropriate signatures
Trains Project Managers on Change Order process and related procedures for them to complete Change Orders independently
Assists Project Managers with Change Order creation and processing, where needed
Leads, mentors and trains more junior Project Operations staff who support the project Change Order process
Qualification
Required
Strong understanding of Professional Services and Managed Services Statement of Work constructs and how they translate into accounting and project setup constructs
Project Accounting background or knowledge
Ability to understand and communicate financial and project process concepts; proficient with Project Accounting, Excel, Visio, and other Office products
Ability to influence with or without direct supervisory authority to address business needs
Ability to identify information needed to seek clarity, problem solve and drive decision-making
High attention to detail and thoroughness
Ability to adapt quickly to changing technology
Self-directed, consistent, and reliable
Team player, strong collaborator
Strong time management skills
Strong organizational and planning skills
Strong written and verbal communication skills
Deep knowledge of the Microsoft Suite of products, especially Excel
Quick to learn department process and procedures and the systems required to execute them, including PSA System, Client Collaboration, CRM System, Project Management Collaboration systems, etc
5 – 7 years of related experience
College degree or equivalent work experience
Preferred
Proficient with Microsoft Project, Net Suite OpenAir, CRM, and SharePoint, desired
Familiarity with Project and Visio, desired
Benefits
Medical, dental, vision
Tax-advantaged health care accounts
Financial and income protection benefits
Paid time off (PTO) and wellness time off.
Company
TTEC Digital
TTEC Digital is an IT consulting firm that provides CX strategy, data and analytics, and AI solutions.
1001-5000 employees
H1B Sponsorship
TTEC Digital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (18)
2023 (17)
2022 (26)
2021 (12)
2020 (11)
Funding
Current Stage
Late StageLeadership Team
Dave Seybold
Chief Executive Officer
Recent News
2025-11-14
Company data provided by crunchbase