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Optimum Healthcare IT · 1 day ago

Epic Application Analyst (Cupid)

United States

Full-time

Remote

Mid Level

Optimum Healthcare IT is seeking an Epic Application Analyst to provide advanced application support for Radiant/Cupid within their Managed Services program. The role involves complex incident resolution, application data integrity, and proactive maintenance tasks to ensure high system availability and client satisfaction.

Enterprise Resource Planning (ERP)Health CareInformation Technology

Growth Opportunities

Hiring Manager

Susan Duenkel

Responsibilities

Resolve escalated Priority 3 and 4 incidents and interface issues related to Radiant and Cupid

Execute break/fix changes, system testing, and quality assurance testing

Support application and interface maintenance, including updates, patches, and regulatory changes

Manage service requests, backlog tickets, and reporting as defined in scope

Collaborate with vendor support for issue resolution, updates, or enhancements

Maintain and update documentation including user guides, build specs, and functional design

Monitor and ensure application data quality and integrity

Perform root cause analysis and identify trends in incident and request volume

Provide knowledge transfer and mentorship

Qualification

Radiant CertificationCupid CertificationEpic workflows knowledgeAnalytical skillsHIPAA understandingProblem-solving skillsDocumentation skillsCollaboration skills