weavix · 3 days ago
Customer Success Manager
Lenexa, KS
Full-time
Hybrid
Entry, Mid Level
2+ years expWeavix is a company focused on connecting every disconnected worker through innovative technology. The Customer Success Manager will serve as a trusted advisor for clients, ensuring they achieve their goals with weavix solutions and fostering strong relationships to drive product adoption and retention.
Communications InfrastructureCRMInformation TechnologySoftware
Responsibilities
Monitor account health and proactively engage with customers showing signs of risk
Conduct regular outreach through email, calls, and webinars to ensure ongoing engagement
Develop and execute standardized health check-ins and intervention strategies
Track and report on customer sentiment using NPS, CSAT, and other feedback tools
Own the renewal process by identifying risks early and taking corrective actions
Work cross-functionally with Sales and Account Management to secure renewals
Analyze churn data and develop insights to improve retention strategies
Educate customers on core weavix features to maximize adoption
Conduct scalable training sessions, webinars, and resource sharing
Identify up-sell and cross-sell opportunities and pass them to Sales for follow-up
Standardize outreach strategies for a larger book of business
Implement automation and tools to streamline engagement
Collaborate with Product and Marketing to refine self-service resources
Maintain high renewal rates by ensuring continuous customer engagement
Improve feature adoption across small to mid-sized accounts
Identify and mitigate churn risks before they escalate
Qualification
Required
2+ years of Customer Success, Account Management, or related experience in a B2B SaaS environment
Strong relationship management and communication skills to engage customers effectively
Experience managing a high volume of accounts while maintaining personalized engagement
Proven track record of driving renewals and reducing churn through proactive outreach
Ability to analyze customer health data and take action to improve retention
Familiarity with CS tools & CRM platforms (e.g., Gainsight, ChurnZero, Salesforce, or similar)
Ability to conduct training sessions, webinars, and automated engagement campaigns
Strong time management and prioritization skills to balance multiple customers effectively
Ability and willingness to travel up to 25%-30% (client sites within the United States)
Preferred
Experience in SaaS or tech industry with a focus on mid-market or SMB accounts
Background in customer onboarding, adoption, and success planning
Understanding of renewal processes and contract negotiations
Experience with automation and self-service customer engagement strategies
Benefits
Competitive Compensation
Employee Equity Stock Program
Competitive Benefits Package including: Medical, Dental, Vision, Life, and Disability Insurance
401(k) Retirement Plan + Company Match
Flexible Spending & Health Savings Accounts
Paid Holidays
Flexible Time Off
Employee Assistance Program (EAP)
Other exciting company benefits
Company
weavix
Weavix is a software company that develops an IoW platform with smart radio, workforce management, and communication services.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$33.6MKey Investors
5G Open Innovation LabInsight PartnersKoch Disruptive Technologies
2024-03-06Non Equity Assistance
2023-11-21Series B· $23.6M
2023-01-12Series A· $10M
Leadership Team
Kevin Turpin
Chief Executive Officer
Brad Bales
Chief Revenue Officer
Recent News
Google Patent
2025-05-04
Company data provided by crunchbase