This job has closed.

Northeastern State University · 1 day ago

N99568 Telecommunications Analyst I - Tahlequah Campus

Tahlequah, OK

Full-time

Onsite

New Grad, Entry Level

$34K/yr - $34K/yr

Northeastern State University is seeking a Telecommunications Analyst I for its Tahlequah Campus. This position is responsible for the maintenance of the university’s telecommunication equipment, networks, and systems, ensuring efficient operations and customer service within the IT department.

EducationHigher EducationUniversities

No H1B

Responsibilities

Analyze and troubleshoot telecommunication issues

Install and replace telecommunication equipment

Repair and support telecommunication networks

Works closely with the Service Desk, performs adds, moves and changes, related to the university telecomm equipment

Creates and maintains system documentation for Voice Telesom and Emergency management

Maintain and upkeep telecommunications closets

Build, install, and maintain cable infrastructure and network hardware databases

Respond to and resolve service disruptions

Monitor and maintain Data Center environmental controls

Maintain the IT infrastructure equipment database

This position keeps Service Desk management and the other team members, informed about product changes for telecommunications peripheral equipment they order, updates the technical rules they use to assist with problems

The position also supports and must greatly contribute to a collaborative customer service team environment, proactively sharing information across the team

Establishing documentation, workshops with team members and enhancing an interactive team setting with consistent knowledge sharing

Perform related duties as assigned

Qualification

Telecommunication devices maintenanceNetworking principlesDiagnosticRepair equipmentCustomer service principlesOralCCNA certificationSecurity+ certificationNetwork+ certificationA+ certificationMicrosoft CertificateWritten communicationInterpersonal relationsTeam collaborationDocumentation skills

Required

Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field

Possession of or ability to readily obtain a valid driver's license issued by the State of Oklahoma for the type of vehicle or equipment operated

Knowledge of the installation, maintenance and repair of telecommunication devices

Extensive knowledge of principles of computing and communications networks

Knowledge of telecommunication networking principles and practices

Knowledge of customer service principles and practices

Skill in the installation, repair and maintenance of telecommunication devices, systems and networks

Skill in the use of a variety of diagnostic and repair equipment

Skill in interpersonal relations and in dealing with the public

Skill in oral and written communication