Accolade, Inc. · 3 days ago
Care Advocate Coordinator I
United States
Full-time
Remote
Entry Level
$35K/yr - $51K/yr
1+ years expAccolade, Inc. has partnered with Transcarent to provide a leading personalized health and care experience. The Care Advocate Coordinator will support members in navigating healthcare, primarily interfacing with patients over the phone and through email, while ensuring their needs are addressed through internal coordination with the team and doctors.
AppsEmployee BenefitsHealth CareHealth DiagnosticsPersonal Health
Responsibilities
Provide a personal and exceptional member experience through inbound/outbound calls in our fast-paced contact center environment
Operate from a perspective of truly caring about our members and creating value for them
Act as an advocate and have a Member Obsessed approach in each interaction-Truly caring about our members and creating value for them through resolving their issue/concern
Critical thinking with empathizing through the situation and research to drive the right level of care
Actively listen and probe to determine patient issues and concerns to resolve or escalate
Identify when and how to connect with the right internal clinical resource
Leverage technology and internal resources to help understand the members path, actions, and next steps
We are considering full time candidates (40 hrs/wk)
Must be able to work at least one consistent weekend day per week
Empathy and a passion to provide every American with more convenient and more affordable access to healthcare
Exceptional interpersonal and communication skills: you are able to communicate clearly and respond effectively via phone, email and face-to-face
Manage customer de-escalations
Multitask through actively listening, researching through multiple platforms simultaneously, and taking notes
All other duties assigned
Qualification
Required
One year of experience working in the healthcare industry and/or receptionist, customer service, or call center experience
High school diploma / GED
Empathy and a passion to provide every American with more convenient and more affordable access to healthcare
Exceptional interpersonal and communication skills: you are able to communicate clearly and respond effectively via phone, email and face-to-face
Manage customer de-escalations
Multitask through actively listening, researching through multiple platforms simultaneously, and taking notes
Indicators of high quality interactions (quality audits, member satisfaction surveys, documentation requirements, value scores)
Must be able to work at least one consistent weekend day per week
Able to thrive in a fast-paced environment with minimal guidance
Preferred
Familiarity working with Electronic Health Records (EHRs) or Electronic Medical Records (EMRs)
CRM experience (i.e Salesforce, Zendesk)
Reasonable understanding of apps and how to navigate the Android and iPhone systems
Demonstrated commitment to exceptional service
Benefits
Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.
HDHP medical plan with generous employer contributions towards an HSA
401(k) Retirement Plan with matching employer contributions
Open Time Off
Accrued Sick & Safe Time Off
Generous Holiday Schedule + 5 floating holidays
Paid parental leave
Subsidized commuter benefits programs
Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Headspace
1 Volunteer day per year
Company
Accolade, Inc.
Accolade is now a part of Transcarent.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$458.74MKey Investors
HumanaAndreessen HorowitzCarrick Capital Partners
2025-01-05Acquired
2020-10-22Post Ipo Equity· $221.4M
2020-07-02IPO
Leadership Team
Kelli Burns
Chief Information Security Officer and Senior Vice President
Brian Doyle
VP, Customer Implementations
Recent News
globalventuring.com
2025-11-18
2025-11-18
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