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Anthropologie · 2 days ago

Anthropologie Key Holder

Boston, MA

Part-time

Onsite

New Grad, Entry Level

Anthropologie is a retail company seeking a Key Holder to support the store leadership team in creating a customer-centric environment. This role involves driving sales, managing daily operations, and mentoring the associate team to enhance customer experience.

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Responsibilities

Collaborates with the leadership team in cultivating an environment of genuine customer connection where all customers feel welcome, heard and valued

Takes initiative to drive sales and store metrics by utilizing key performance indicators to set team and zoning goals

Utilizes technology to deliver a seamless, omni-channel shopping experience through execution of all omni services

Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones

Acts as an elevated team member, exercises decision-making skills to support problem solving and enhances each customer’s experience

Supports the training of the associate team, including new hire onboarding

Supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues

Collaborates with key partners to effectively facilitate shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns

Assists store leadership in maintaining standards and cleanliness by supporting daily tasks; stays current on monthly visual messaging and concept updates within the store

Contributes to an inclusive work environment by actively listening to others and seeking different perspectives

Checks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedback

Provides insights related to the customer and employee experience and communicates feedback to Store Manager

Contributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities