Senture, LLC · 1 week ago
AWS Connect Developer
United States
Full-time
Remote
Mid Level
3+ years expSenture, LLC is seeking an AWS Connect Developer to manage the development and deployment of their AWS Connect contact center solution. The role involves designing IVR flows, integrating AI bots, and ensuring integration with existing systems to enhance customer service solutions.
Call CenterData ManagementTechnical SupportTelecommunications
No H1B
U.S. Citizen Only
Responsibilities
Design, develop, and implement AWS Connect architecture for the contact center based on best practices
Create and configure IVR flows to enhance customer interactions
Integrate AI-powered bots to handle common customer inquiries
Ensure integration with ServiceNow and other backend services
Seamlessly migrate infrastructure from existing vendors to AWS Connect
Customize AWS Connect user interface and routing logic to meet business requirements
Implement contact flows, queues, routing profiles, and other AWS Connect features
Thoroughly test all components of the contact center solution
Troubleshoot and resolve any issues or performance bottlenecks
Optimize system performance and customer experience
Monitor the performance and usage of the contact center solution
Implement necessary updates and improvements
Provide ongoing support and maintenance to ensure the system’s reliability and efficiency
Create comprehensive documentation for the contact center solution
Crosstrain internal teams on the use and maintenance of AWS Connect
Qualification
Required
Bachelor's degree in computer science, Information Technology, or related field
3+ years of experience working with AWS services, particularly AWS Connect
Applicant must reside within continental United States
US Citizenship required
Strong knowledge of IVR systems, contact center operations, and customer service solutions
ServiceNow experience
Experience with AI technologies
Excellent problem-solving skills and ability to troubleshoot complex issues
Strong communication skills and ability to work both independently and as part of a team
Ability to pass all pre-hire requirements including background investigation and drug screen
Preferred
AWS Certified Solutions Architect or AWS Certified Developer certification
Experience with other AWS services such as S3, DynamoDB, CloudFormation, etc
Knowledge of additional programming languages such as Python, Node.js, or Java
Experience with contact center analytics and reporting tools
Company
Senture, LLC
Senture provides comprehensive contact center service support nationally.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-12-28Acquired
Leadership Team
Chris Deaton
President & CEO
Company data provided by crunchbase