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PODS · 3 days ago

Director of HR Operations - Corp. Functions and Call Center Operations

Clearwater, FL

Full-time

Hybrid

Director/Executive

10+ years exp

PODS is a leader in the moving and storage industry, empowering customers with flexible solutions since 1998. The Director of HR Operations will lead a team to provide strategic HR support to corporate functions and call center operations, aligning HR strategies with business objectives to enhance performance and employee experience.

DeliveryDelivery ServiceSelf-Storage

Responsibilities

Serve as the primary strategic HR partner to corporate and Sales & Service Center leaders, aligning HR strategies with functional and operational priorities

Lead, develop, and coach a team of HR professionals to deliver effective, business-oriented HR support across multiple functions

Partner with leaders to anticipate workforce needs, organizational gaps, and opportunities for improved performance and engagement

Support the consistent communication and compliance of HR policies and programs across corporate departments and Sales & Service Center teams

Develop and monitor mechanisms for measuring policy effectiveness, organizational adoption, and areas for improvements or standardization

Ensure all HR practices comply with federal, state, and local labor laws, especially those applicable to Sales & Service Center environments (e.g., scheduling, breaks, attendance)

Provide clear and effective HR communications, toolkits, and resources to leaders and employees

Support talent management efforts, including succession planning and leadership development for both corporate and Sales & Service Center teams

Support Sales & Service Center workforce planning including staffing models, volume forecasting partnerships, and retention strategies

Guide HRBPs in delivering performance management coaching and employee development across varying role types—from corporate professionals to hourly Sales & Service Center agents

Support recruiting strategies in partnership with Talent Acquisition, ensuring the unique hiring needs of corporate and Sales & Service Center functions are met

Oversee complex employee relations issues, ensuring fair, consistent, and legally compliant outcomes

Monitor and address employee sentiment, culture trends, and engagement drivers in fast-paced Sales & Service Center environments and across corporate teams

Serve as a senior escalation point for HRBPs and leaders on sensitive or high-impact ER issues, investigations, or policy concerns

Support initiatives that improve retention, reduce absenteeism, and strengthen the overall employee experience

Leverage HR and operational performance data—including turnover, absenteeism, schedule adherence, productivity, and engagement—to identify trends and recommend solutions

Develop dashboards and reporting tools tailored to the needs of corporate and Sales & Service Center operations

Guide HRBPs in using data to influence decision-making and measure the impact of HR initiatives

Partner with all areas of HR —including Total Rewards, Talent Acquisition, Learning & Development and Internal Communications —to ensure corporate and Sales & Service Center needs into are incorporated into enterprise strategies

Collaborate closely with Workforce Management teams to ensure HR strategies and staffing plans support service levels, customer experience expectations, and operational performance

Act as a liaison between corporate support teams, Sales & Service Center leadership, and Corporate HR to drive alignment, clarity, and operational readiness

Qualification

HR leadershipEmployee relationsHR analyticsTalent managementWorkforce planningHR policy complianceCoachingData-driven decision makingCross-functional collaborationCommunication skills