Sigma · 3 days ago
Technical Support Engineer
New York, NY
Full-time
Onsite
Entry, Mid Level
$90K/yr - $125K/yr
2+ years expSigma is a rapidly growing company recognized for its customer service, and they are seeking a Technical Support Engineer to join their award-winning team. The role involves working with customers to resolve technical issues, collaborating with various teams to enhance the service experience, and contributing to process improvements.
AnalyticsBusiness IntelligenceCloud Data ServicesComputerSoftware
Responsibilities
You will work with Sigma’s customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues
Working closely with the development team, you will develop best practices and tools for diagnosing issues and optimizing the service for performance
Collaborate with cross-functional groups - backend, frontend, devops, design, product, and the go-to-market teams to create a first-class experience for users of our product
Participate in quarterly projects, perform periodic on-call duties, and other assignments as needed to improve automation and processes
Qualification
Required
2+ years of industry experience supporting enterprise products for data analytics
Education: Bachelor's degree in Computer Science, Information Systems, or a related field
Computer Science fundamentals. Strong domain expertise in databases and business intelligence
SQL proficiency - Very good grasp on JOINs, Partitions, Window Functions, Aggregations, CTEs, Sub-queries etc
SQL query performance troubleshooting and plan generation understanding
Proficient in data modeling concepts
Ability to properly chart data into logical visualizations
A proven track record of building trust with customers and bringing issues to resolution quickly
Excellent verbal and written communication skills
A strong desire to build scalable processes for issue resolution (documenting common patterns for issue resolution, building tooling for diagnosing issues etc)
Strong collaboration skills and the ability to work with multiple departments and co-ordinate issue triaging, diagnosis and resolution
Desire to be a great teammate and have fun at work
Preferred
Supporting a cloud service in production
Experience working with Snowflake, Databricks, Redshift, BigQuery
Knowledge of GCP, AWS
Startup experience
Benefits
Equity
Generous health benefits
Flexible time off policy. Take the time off you need!
Paid bonding time for all new parents
Traditional and Roth 401k
Commuter and FSA benefits
Lunch Program
Dog friendly office
Company
Sigma
Sigma is the AI apps and analytics platform connected to the cloud data warehouse.
501-1000 employees
H1B Sponsorship
Sigma has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (26)
2023 (21)
2022 (13)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$645.3MKey Investors
Altimeter CapitalSutter Hill Ventures
2024-05-16Series D· $264M
2021-12-16Series C· $300M
2021-09-23Debt Financing· $15M
Leadership Team
Mike Palmer
Chief Executive Officer
Rob Woollen
CTO / Co-founder
Recent News
Morningstar.com
2025-12-19
2025-10-16
2025-09-24
Company data provided by crunchbase