Sigma · 3 days ago
Technical Support Manager
San Francisco, CA
Full-time
Onsite
Senior Level
$130K/yr - $160K/yr
5+ years expSigma is the only cloud analytics and business intelligence tool empowering business teams to break free from the confines of the dashboard. The Technical Support Manager will lead a team of Support Engineers, focusing on delivering excellent customer experiences and driving process improvements.
AnalyticsBusiness IntelligenceCloud Data ServicesComputerSoftware
Responsibilities
Become a product expert. We are a data driven group and expect you to become fully proficient in Sigma
Lead a team of exceptional product experts providing the Sigma user base with an excellent customer experience
Hire, develop and train a strong team of Support Engineers on an ongoing basis
Collaborate with cross-functional groups - Engineering, Design, Product, Customer Success, Sales and Marketing ensuring delivery of a great customer experience
Manage and develop a strategy toward key metrics: CSAT, Initial Response (IR), SLA, Time to Resolution (TTR)
Continuously refine processes to optimize efficiency, elevating customer support operations
Uncover golden insights within Support data, translating them into actionable strategies for continuous improvement
Develop a reputation for excellence, high credibility and integrity with peers across the org
Qualification
Required
5+ years of industry experience supporting data platforms in an enterprise environment and 2+ years in a people management role
Computer Science fundamentals. Strong domain expertise in databases and business intelligence
Comfortable with CDW environment/concepts
Proficient in SQL and data modeling concepts
A proven track record of building trust with customers and bringing issues to resolution quickly
Are curious, love to learn and to dig into new technologies and can pick them up quickly
Excellent verbal and written communication skills
Preferred
Managed a team supporting a SaaS product
Experience working with Snowflake, Redshift, BigQuery
Knowledge of GCP, AWS
Startup experience
Benefits
Equity
Generous health benefits
Flexible time off policy. Take the time off you need!
Paid bonding time for all new parents
Traditional and Roth 401k
Commuter and FSA benefits
Lunch Program
Dog friendly office
Company
Sigma
Sigma is the AI apps and analytics platform connected to the cloud data warehouse.
501-1000 employees
H1B Sponsorship
Sigma has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (26)
2023 (21)
2022 (13)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$645.3MKey Investors
Altimeter CapitalSutter Hill Ventures
2024-05-16Series D· $264M
2021-12-16Series C· $300M
2021-09-23Debt Financing· $15M
Leadership Team
Mike Palmer
Chief Executive Officer
Rob Woollen
CTO / Co-founder
Recent News
Morningstar.com
2025-12-19
2025-10-16
2025-09-24
Company data provided by crunchbase