UChicago Medicine · 1 day ago
Customer Service Representative (Part-time)
Burr Ridge, IL
Part-time
Onsite
Entry Level
$23/hr - $26/hr
2+ years expUChicago Medicine is a world-class academic healthcare system, and they are seeking a Customer Service Associate at their Burr Ridge Call Center. In this role, you will provide excellent customer service, resolve customer inquiries, and assist in managing emergency calls while maintaining composure in a fast-paced environment.
Health CareHospitalMedicalMedical Device
Responsibilities
Providing excellent customer service by resolving all customer questions/concerns
Serve as customer advocate; often being the first contact for callers into UCM
Work closely with management to resolve customer questions/concerns
Assisting customers in an inbound customer service contact center
The CSR recognizes emergency, life threatening, and high priority calls and situations, and responds rapidly according to prescribed procedures
Assist Lead in answering all emergency lines: e.g., Dr. Cart, Pediatric Trauma, Dr. Red and Stroke activations as well as Transplant offers
Maintain composure under stressful and/or emergency conditions
The CSR also provides paging services (overhead and ‘beeper’), and messaging functions
Answer calls and initiates radio paging and overhead-paging requests within prescribed performance intervals
Flexibility to move to a DR location in the event of downtime
Responsible for following prescribed notification procedures during staff shortages
Provide Emergency After Hours Answering Service coverage including taking accurate messages, following protocols designated by specialty, following up on messages with reminders and documenting messages verbatim and efficiently
Troubleshoot and resolve caller complaints
Demonstrate and maintain a thorough and complete working knowledge of appropriate business information management systems and ACD telephone system
Perform administrative tasks as assigned by the Call Center Supervisors
Communicate effectively with internal departments and external customers regarding member concerns and research and resolve issues as appropriate
Identify trends/issues that emerge in calls/correspondence and inform Team Lead or Supervisor. Assist in the development and communication of resolutions to internal staff, as requested. Identify and recommend process improvements to support positive member experience
Provide customer service and troubleshooting assistance with MyChart patient application
Communicates well and utilizes excellent listening skills and telephone etiquette. Works cooperatively with others
Maintain good working relationships and open communication with internal and external customers
Attend department and other meetings as requested
Other projects and duties as assigned
Qualification
Required
High school diploma or equivalent certification
One year experience in a healthcare setting, including: a physician's office, health insurance/HMO, or other community agency
Two years of customer service experience, preference given to candidates with call center experience
Ability to multi-task and work efficiently in a fast-paced environment
Ability to problem-solve and be a team player
Interpersonal skills necessary to interact effectively with all department employees and all levels of hospital personnel and to communicate courteously with all types of callers
Is able to tactfully and effectively handle complaints when called upon
Comfort with Windows based computer applications
Broad knowledge of medical terminology
Outstanding customer service, interpersonal skills
Preferred
Two-year degree in health related or liberal arts field or communication field, including a course in medical terminology
A working knowledge of Microsoft Office, customer relationship management software
Call Center and Healthcare Experience, a plus
Working knowledge of Microsoft Office
Bilingual in Spanish
Company
UChicago Medicine
The University of Chicago Medicine has been at the forefront of medicine since 1927, when we cared for our first patients.
5001-10000 employees
H1B Sponsorship
UChicago Medicine has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (31)
2023 (28)
2022 (17)
2021 (23)
2020 (17)
Funding
Current Stage
Late StageTotal Funding
$112.4MKey Investors
National Institutes of Health
2019-04-10Grant· $9M
2018-10-14Grant· $3.4M
2017-05-24Grant· $100M
Leadership Team
Ivan Samstein
Executive Vice President and Chief Financial Officer, University of Chicago Medicine
Jason Keeler
Executive Vice President and COO
Recent News
Chicago Business Journal
2025-03-10
Medical Xpress - latest medical and health news stories
2025-02-01
Investing.com
2024-12-17
Company data provided by crunchbase