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Carriage Services · 3 days ago

Family Service Counselor - Inside Sales Representative

Matthews, NC

Full-time

Onsite

Entry, Mid Level

$100K/yr - $200K/yr

Carriage Services is dedicated to creating premier experiences in the Funeral and Cemetery profession. They are seeking a Family Service Counselor who will assist families with funeral selections, provide tours, and develop relationships with client families to ensure excellent service and potential referrals.

FamilyFuneralsService Industry

Responsibilities

Establishes a professional relationship with client families to ensure that all needs are being met

Represents the company in a professional and caring manner

Provides tours and guides families that visit the cemetery locations

Attends services and visitations for client families to develop relationships, ensure excellent service, and potential referrals

Completes required paperwork, ensures proper interment verification process, and conducts blind checks, ensuring compliance with all relevant state and industry regulations and in accordance with company policies and procedures

Develops new prospects and community-based contacts

Makes presentations at the business location, at client family homes, and at public community events highlighting merchandise, services, and the benefits of pre-need arranging

Maintains positive and proactive communication and cooperation with all funeral homes, departments, and team members to ensure a smooth service process for the family

Actively participates in all required location and company training initiatives

Reports all progress to the Sales Manager (or Unit Leader) as directed

Schedules and conducts aftercare appointments to ensure client family satisfaction and obtain referrals; and

Identifies and remedies all hazards at location and on grounds

Performs other duties as assigned