Four Seasons Hotels and Resorts · 1 day ago
Assistant Director of Residences
Washington, DC
Full-time
Onsite
Mid, Senior Level
$90K/yr - $100K/yrFour Seasons Hotels and Resorts is a leader in global luxury hospitality, known for its exceptional service and commitment to creating memorable experiences. The Assistant Director of Residences is responsible for overseeing residential operations, managing financial requirements, and ensuring high levels of service for unit owners. This role involves coordinating day-to-day operations, conducting orientations for new owners, and maintaining excellent communication with residents.
HospitalityHotelLeisureRental PropertyTravel
Responsibilities
Assist in people management eg. hiring and training of all Residential Services team members, payroll, schedules, provide regular performance feedback, etc
Assist with financial management requirements eg. Annual budget, HOA billing process to include sending statements, accepting payment and monitoring account delinquencies ensuring accurate billing and collection, track resident spend, address all resident questions with respect to billing from the hotel/resort or association, monitors that all invoices are paid in a timely manner and are checked for accuracy
In the absence of the Residencial Leader, be the first contact for any homeowner/tenant needs and concerns, ensuring the highest level of service and responsiveness
Coordinate and manage the day-to-day operations of the residences. Eg. Oversee the resident events on amenity floor as well as in residences, assist with purchase orders, etc
Assist with new owner orientations to their residence and hotel/resort. Ensure all required policies and procedures are understood and signed. Be the liaison between residences and hotel departments to ensure residents are welcomed and recognized
Assists the Residential Leader in maintaining the homeowners’ assets through weekly, monthly walk-throughs as well as overseeing the coordination of the preventative maintenance program
Develop lifestyle improvement ideas, policies and procedures and implement them with approval of the Residential Leader
Create and implement resident lifestyle services through Hotel and community partnerships
Liaise between the Residential Division and the supporting hotel/HUB departments to ensure all service requests from private residence homeowners and tenants are completed in a timely manner, to the highest standards of execution
Maintain and enhance the employee experience within the Standalone environment to ensure team gets best in class employment practices and ongoing communication and training
Leads residential recognition efforts – maintain homeowner profiles keeping up to date information readily available, be Elite contact. Meet regularly with hotel leadership team to discuss resident engagement. Coordinates efforts to ensure hotel teams recognize residents. Produce a monthly spend report and share with key hotel/ personnel to demonstrate incremental spend with respect to residence spending at the hotel
Handle all resident interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve resident complaints; assist residents in all inquiries in connection with the property services, in-house events, directions, local attractions, pre-arrival needs, etc
Become familiar with the legal and governance responsibilities of the Property Manager, Property Owners and Operator, and will remedy any conflicts that occur in-keeping with the project governing documents
Conduct any other functions of the residential services team as necessary for the successful operation and service delivery for the private residences
Qualification
Required
Fluent in English, written and verbal
Post-secondary education or equivalent experience
Strong mathematical, analytical and business acumen skills
People management and problem-solving skills are critical
Preferred
Previous luxury hospitality or residential experience preferred
Additional language skills an asset
Benefits
Competitive salary and a comprehensive benefits package
Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary uniforms and dry cleaning for business clothing
Paid holidays, vacation, and sick days
Culinary, retail and wellness experiences at special rates
Company
Four Seasons Hotels and Resorts
Four Seasons is an operator of a chain of hotels, resorts, and residence clubs.
Founded in 1961
10001+ employees
H1B Sponsorship
Four Seasons Hotels and Resorts has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$579MKey Investors
CanAm EnterprisesJPMorgan Chase & Co.
2025-09-24Undisclosed· $162M
2025-09-24Debt Financing· $417M
2007-02-12Private Equity
Leadership Team
Alejandro Reynal
President and CEO
Sudhakar Veluru
CIO / CTO
Recent News
Canada NewsWire
2025-12-10
2025-12-10
Company data provided by crunchbase