Scott Equipment Company, LLC ยท 3 days ago
IT Help Desk Analyst
Monroe, LA - Monroe, LA 71203
Full-time
Onsite
Entry, Mid Level
2+ years expScott Equipment Company, LLC has been family owned since 1939 and represents leading manufacturers of construction equipment and cranes. The Help Desk Analyst provides technical support across all branches, assisting with Tier 1 and Tier 2 incidents, device deployment, user account management, and onboarding tasks.
Real Estate
Responsibilities
Provides technical support across all branches
Assists with Tier 1 and Tier 2 incidents
Device deployment
User account and access management
Diagnostic tool support
Onboarding and offboarding tasks
Works closely with the Support Services Lead
Collaborates with system administrators and application teams to ensure efficient, high-quality service delivery
Qualification
Required
2+ years IT help desk or desktop support experience
Proficiency with Windows 11, Microsoft 365, and troubleshooting common user issues
Experience imaging and deploying PCs
Familiarity with Active Directory user administration
Basic networking knowledge (TCP/IP, DNS, DHCP)
Excellent communication and customer service skills
Strong problem-solving and analysis
Ability to prioritize and multitask
Attention to detail and documentation
Team collaboration
Ability to work independently
Preferred
Experience with OEM diagnostic tools
Exposure to MFA, M365 security, or conditional access
Experience with Cisco Webex Calling or VoIP systems
IT certifications such as A+ or Network+
Benefits
Life Insurance
Long-Term Disability
Short Term Disability for employees with 10 years or more of tenure
Emergency Travel Assistance Program including ID theft protection
Employee Assistance Program
Paid Time Off tiered based on tenure
Paid Holidays
Wellness program with generous rewards
Discretionary profit sharing
Shared cost of health insurance with substantial employer contribution
401K plan with an employer match on the first 6% an employee contributes
Dental
Vision
Accident Insurance
Critical Illness
Hospital indemnity
Flexible Spending Account
Short Term Disability
Voluntary Life
On the Job training
In person and online manufacturer training
Scott Equipment University, a resource for safety, skills and career development training
Prescription Safety Glasses Reimbursement (based on position)
Boots reimbursement (based on position)
Company
Scott Equipment Company, LLC
Scott Equipment Company is a construction company specializing in construction equipment, cranes, and forklifts services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jonathan Robinson
Chief Credit Officer
Company data provided by crunchbase