zerohash · 4 days ago
Senior Relationship Manager
Chicago, IL
Contract
Hybrid
Senior Level
5+ years expZero Hash is a company providing full stack financial infrastructure that connects fiat, crypto, and stablecoins. They are seeking a Senior Relationship Manager to build and grow relationships with B2B clients, ensuring a positive client experience and collaborating with internal teams to meet market needs.
BlockchainCryptocurrencyDeveloper ToolsFinancial ServicesFinTechInfrastructureSoftware
Responsibilities
Build and maintain strong relationships with Senior Management and C-level executives of strategic accounts
Partner with internal teams to provide a smooth onboarding and positive client experience during implementation and go live
Serve as first point of contact for billing, account receivable, third party audit requests etc
Organize and lead monthly calls and quarterly business reviews with supported clients and also contribute to monthly revenue tracking and reporting to leadership as well as clients
Work with Engineering, Product, Sales, Finance and Marketing teams to channel the enterprise voice internally, impact product roadmaps, and ensure our solutions meet the needs of the market
Quarterback additional service usage by identifying upsell and cross sell opportunities and adoption of new products
Design and implement data driven reporting to track client satisfaction
Own retention and contract renewals
Excel at operating in a dynamic and quickly changing environment
Act as internal buffer between client and leadership team
Qualification
Required
Motivated by Zero Hash's mission and creating a seamless, best in class experience for our highest value clients
Bachelor's degree or equivalent practical experience
5-7 years of experience in B2B Relationship Management
Exceptional written and verbal communication
The ability to work independently in a fast-paced environment
Receptive to feedback and implements changes immediately with a positive attitude
An interest in being a relationship builder, collaborative partner, and dynamic project manager
Experience working in a complex ecosystem of SaaS or payments products
An ability to translate complex business concepts into concise and easy to understand conversations, and put structure to nebulous, unstructured problems
Travel requirements up to 20% to Zero Hash offices and client locations (depending on business need)
Experience with contract negotiation and dispute resolution
Experience in fintech, brokerage, and/or the crypto industry
Preferred
Highly self-motivated, with an entrepreneurial mindset
Self-confident, resilient and goal focused
Motivated by a startup environment
Experience working with product and engineering teams
Benefits
Chance to earn equity
Maternity and Paternity Leave
WeWork Membership
WFH Yearly Stipend
L&D Yearly Stipend (after 6 months)
Company
zerohash
zerohash makes it effortless to bring your business on-chain.
51-200 employees
H1B Sponsorship
zerohash has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (2)
2022 (3)
Funding
Current Stage
Late StageTotal Funding
$282.12MKey Investors
Interactive Brokers GroupPoint72 VenturesMoneyLion
2025-09-23Series D· $104M
2022-01-12Series D· $106.4M
2021-09-30Series C· $35M
Leadership Team
Edward Woodford
CEO & Founder
Matthew Weis
Chief Technology Officer
Recent News
2025-12-24
Crowdfund Insider
2025-12-16
Company data provided by crunchbase