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Riverstone Logistics · 3 days ago

Location Manager

Spokane, WA

Contract

Onsite

Senior Level

5+ years exp

Riverstone Logistics is committed to being a reliable freight forwarding partner and is seeking a Location Manager to oversee client-based operations. The role focuses on maximizing labor efficiency, managing client relationships, and ensuring deliverables meet customer needs and financial benchmarks.

Freight ServiceLogisticsTransportationWarehousing

Responsibilities

Responsible for consistently meeting and exceeding client service goals

Driving and maintaining the Company culture, purpose, and core beliefs through hands-on training, effective onboarding, and selection of new Extra Milers within the location

Managing all people and operations leaders assigned to the local operation to ensure deliverables, business goals, and profitability are achieved in a timely and cost-effective manner

Oversight and accountability for weekly operator settlements based on set agreements to include back charge process and supplementation assessments

Maintaining a professional appearance always, while setting an example for employees alike

Ensure daily stand-ups with service providers and team are conducted consistently, ensuring performance rankings are accurate and updated daily, following standard Company operating procedures

Accountable for ensuring employee and provider adherence to prescribed dress code and uniform requirements

Ensuring measurement and effectiveness of all internal and external processes; providing timely, accurate, and complete reports on the operating condition of the Company

Ensures the implementation and maintenance of Lean warehouse principles

Representing the Company by maintaining relationships with clients and ensuring contractual and ongoing relationships

Maintaining the upkeep and maintenance of all assigned assets, both from RLX and the client

Ensuring standards for quality, client expectations, and operator performance are maintained, and that cost-effective technology and processes are utilized to maximize productivity and profitability

Ensuring successful compliance and performance of all vendors and service providers

Developing, monitoring, and reporting operating costs within functional areas; alerting Senior Leadership of cost and labor overrun; recommending and implementing solutions to problems

Advising managers on labor issues including safety, security, employee relations, scheduling, training, grievances, and the like; ensuring managers and supervisors comply with company policies and administering practices in fair and equitable manner

Managing and maintaining budget and controls expenses

Hiring, training, developing, and appraising staff effectively; taking corrective action as necessary on a timely basis and in accordance with company policies

Maintain a respectful and professional relationship with all vendors and service providers

Performing other work-related duties as assigned

Qualification

Warehouse operationsSupply chain managementMicrosoft OfficeManagerial experienceCoaching employeesOrganizingEffective communicationConflict resolutionProblem solving

Required

Bachelor's degree in a relevant field of study, or equivalent combination of education and experience

Minimum of 5-7 years of warehouse, distribution, and/or supply chain operations with at least 3 years of managerial experience

Must be proficient in Microsoft Office suite including Excel

Ability to complete work in a timely, accurate, and thorough manner

Effective verbal and written communication skills

Ability to exhibit a professional manner when dealing with conflict

Ability to coach and develop employees

Must have reliable transportation to commute to the workplace and attend client meetings as necessary. This may involve traveling to various locations within the specific region for the client