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Hoosier Energy · 3 days ago

Billing Analyst - Hybrid Remote

Bloomington, IN

Full-time

Hybrid

Senior Level

5+ years exp

Hoosier Energy is a company focused on providing energy solutions, and they are seeking a Billing Analyst to ensure the accuracy and timeliness of monthly billing processes. The role involves working closely with the Senior Billing Analyst to develop and manage billing software systems and maintain billing information databases while providing technical support to members and staff.

Electrical DistributionEnergyEnergy ManagementRenewable Energy

Comp. & Benefits

Responsibilities

Develops, produces and distributes member system monthly billings in conjunction with the Senior Billing Analyst. Assures that billing is of highest quality and accuracy and produced in a consistent, timely fashion in compliance with company policies. Understands, maintains and properly applies tariffs and contracts. Works with Senior Billing Analyst and/or Department Manager to anticipate and resolve issues with staff and/or members. Establishes and maintains a 100% back-up capability of the billing process

Performs monthly data collection ensuring accurate data to support billing and other internal/external uses. Works directly with operational technicians to assure accurate and timely data collection. Supports maintenance and implementation of software and hardware for systems. Keeps abreast of current and future metering/monitoring technologies. Establishes and maintains a 100% back-up capability of the data collection process

Maintains tools and processes used by the G&T, members and end-consumers to review and analyze data including MV-WEB, “Members Only Site” items related to billing, and other information. Establishes and maintains a 100% back-up capability of the analytical tools control and support

Provides technical and analytical support and advisory services to member, company and third party staff related to billing questions and analysis. Supports the Senior Billing Analyst and/or Department Manager in analysis related to load and billing information. Performs other tasks as assigned by Department Manager

Assists members with questions and troubleshooting of bills, tools for review of loads and bills and interpretation of tariffs. Proactively communicates with the members regarding ideas relative to billing and customer service to develop and respond to special billing and information needs. Provides education and training for members and company staff concerning billing issues as requested by the Department Manager and/or Senior Billing Analyst. Serves on committees and represents the Power Network on billing and data collection issues as directed by Department Manager and/or the Senior Billing Analyst. Responsible for the training of any Associate Billing Analyst personnel

Qualification

MV90MV-WEBBilling processingData collectionMetering technologyCustomer orientationComputer skillsProject managementCommunication skillsProblem solving

Required

Bachelor's degree in related field minimum

In lieu of degree, an additional 10 years' relevant experience may be considered

5 years' experience with electric utilities, with 5 years' specific knowledge and hands-on working experience with MV90, MV-WEB, MV-PBS, data collection, metering/communication systems and/or billing processing minimum

Ability to communicate with individuals at all levels and work as part of a team

Strong written and oral communication skills

Ability to manage multiple projects with varying scopes and timelines

Ability to exercise flexibility to work effectively in a changing environment

Strong problem solving and decision making skills to identify, anticipate and resolve problems at hand

Intermediate computer skills

Strong customer orientation

General understanding of electric utility metering technology and telemetry