Heatcraft Worldwide Refrigeration ยท 1 week ago
SAP CRM Systems Trainer
US-TX-Richardson
Full-time
Hybrid
Senior Level
$62K/yr - $81K/yr
5+ years expHeatcraft Worldwide Refrigeration is a leading provider of climate control solutions in the HVACR market. The SAP CRM Systems Trainer will be responsible for developing and delivering training programs for the Commercial Sales and Support teams, focusing on CRM systems and processes to enhance efficiency and effectiveness.
Manufacturing
Responsibilities
Collaborate with IT and business stakeholders to understand system functionality and processes
Develop engaging, practical eLearning modules and ILT courses tailored to the needs of sales and customer service teams
Deliver impactful training sessions, both virtually and in-person, ensuring participants gain a deep understanding of relevant systems and processes
Customize training programs based on the specific needs of different teams
Leverage extensive CRM expertise (C4C, LST, SAP) experience to enhance training content and provide real-world examples
Guide teams in maximizing the use of CRM tools to improve sales and customer service efficiency
Stay up to date on industry best practices and technological advancements
Gather feedback from participants to continually enhance and refine training programs
Collaborate with T&E Manager and training peers to shape and execute the overall training strategy for Lennox Commercial Sales and Support teams
Establish a methodology and cadence to reassess all systems and process training initiatives, incorporating team and customer feedback to adjust the approach as needed
Establish course content and student learning objectives for the Lennox Commercial Sales team and Lennox Commercial customers
Coordinate onboarding for new employees to ensure a smooth, consistent learning experience
Qualification
Required
5+ years of training experience, with strong facilitation, coaching, and classroom management skills
3+ years of system (CRM/C4C LST, SAP) and process expertise
Requires proficiency using Microsoft Office, including Word, Excel, PowerPoint, and Outlook
Strong verbal and written communication skills required
Ability to simplify complex processes and translate system functionality into practical, user-friendly training
Strong project management skills and the ability to work cross-functionally in a fast-paced environment
Preferred
Bachelor's degree preferred in Business, Learning & Development, a related field, or equivalent experience
Knowledge of SAP systems, the HVAC industry, and Lennox Commercial sales and service processes
Benefits
Tuition reimbursement
Medical, dental, and vision insurance
Prescription drug coverage
401(k) retirement plan
Short-term disability insurance
8 weeks paid birthing leave
2 weeks paid bonding leave
Life and long-term disability insurance
12 days of paid time off
2 paid well-being days
1 paid volunteer day
12 paid holidays
3 floating holidays per year
Company
Heatcraft Worldwide Refrigeration
Heatcraft Worldwide Refrigeration is a company that fulfills all your commercial refrigeration needs.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase