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Hackensack Meridian Health · 2 days ago

Receptionist - Part Time - Evening

Belle Mead, NJ

Part-time

Onsite

Entry Level

1+ years exp

Hackensack Meridian Health is dedicated to improving healthcare and supporting its community. The Receptionist greets visitors, assists with patient discharges, manages communication overflow, and provides support to patients and families during their stay.

Assisted LivingHealth CareHealth DiagnosticsHospitalMedical

Responsibilities

Greets visitors, registers their arrival and provides visitor credentials

Provides directions to destinations and orientation to overall facility and grounds layout

Notifies units of families or significant others who have arrived to pick up discharging patients

Educates patients, families and significant others about the programming and rules for the units to which they will be admitted

Assists with answering overflow calls from Communications

Provides reassurance and support to the patients, families and friends in order to reduce any concerns associated with the patient's stay at Carrier Clinic. Refers them to appropriate treatment team members or the Nursing Supervisor when appropriate

Provides switchboard coverage during Communications Specialist breaks

Serves as back-up for Timekeeper

Audits all Intakes, Meditech Admissions, Registration forms and clinical documents against department quality standard worksheets within 24 hours (72 hours on weekends). Corrects errors when possible

Provides data from Access Center related quality reports from other sources such as PFS and HIM

Tabulates errors and creates summaries of accuracy rates by employee, job discipline and department

Maintains individual and department scorecards measuring performance against strategy map goals, submitting them by the 5th of each month

Provides trend reports by individual and department

Assists management with root cause analyses and provides recommendations for process changes

Produces training materials for in-house courses

Serves on hospital committees as appointed

Other duties and/or projects as assigned

Adheres to HMH Organizational competencies and standards of behavior