Sunshine Enterprise USA ยท 1 week ago
Permit & Customer Support Analyst
Orlando, Florida, United States
Full-time, Contract
Onsite
Entry Level
$16.80/hr - $16.80/hr
1+ years expSunshine Enterprise USA is seeking a detail-oriented and customer-focused Permit & Customer Support Analyst to support the intake, review, and processing of permit and service-related applications. This role involves responding to customer inquiries, maintaining application data, and providing guidance on documentation and procedural requirements.
EmploymentHuman ResourcesRecruitingStaffing Agency
Responsibilities
Receive, review, and process permit or application requests for completeness and accuracy
Enter and maintain application data in internal systems, databases, or tracking tools
Respond to customer inquiries via phone, email, or in person regarding application status, requirements, and next steps
Provide clear guidance to applicants on documentation, forms, and procedural requirements
Coordinate with internal departments to route applications and resolve missing or incorrect information
Track application progress and ensure timely follow-up and resolution
Maintain organized records in compliance with internal policies and regulatory standards
Prepare basic reports, logs, or summaries related to application volume and status
Deliver professional, courteous customer service at all times
Qualification
Required
1+ year of experience in Customer Service, Administrative Support, Office Assistant, Front Desk, Call Center, or Clerical roles
Strong attention to detail and accuracy when handling forms and data
Comfortable working with computers and multiple systems
Basic proficiency in Microsoft Office (Word, Excel, Outlook) or similar tools
Ability to communicate clearly and professionally with customers and internal teams
Strong organizational and time-management skills
Company
Sunshine Enterprise USA
Sunshine Enterprise USA offers staffing and recruitment solution for corporates, small businesses, and government entities.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sam Faragalla, MA, SHRM-SCP
Director Of Recruiting and Co-Founder
Company data provided by crunchbase