Puragain Water · 2 weeks ago
Service Dispatcher
Walnut, CA
Full-time
Onsite
New Grad, Entry Level
$40K/yr - $40K/yrPurAgain Water is looking for a Service Dispatcher to join their team. This role is critical in ensuring that service technicians are efficiently dispatched and that customers receive top-notch service.
Responsibilities
Manage service calls and dispatch technicians to resolve customer issues promptly
Utilize your strong understanding of local geography and traffic flow to optimize service routes
Ensure an 80% sit rate for service technicians by effectively scheduling and managing their daily tasks
Provide excellent customer service, keeping customers informed and satisfied
Use your logistics knowledge, whether from military, warehouse, or delivery experience, to keep operations running smoothly
Maintain and update the CRM system to ensure accurate records of all service calls and technician assignments
Handle time management with precision, ensuring that all service calls are addressed in a timely manner
Work closely with the service team, ensuring that everything runs like clockwork
Qualification
Required
Logistics Expertise: Experience in logistics, whether through military, warehouse, or delivery services like Uber or DoorDash, is highly valued
Local Knowledge: A deep understanding of the local area, ideally having lived here your whole life
Strong Computer Skills: Proficient in using CRM systems and other computer applications
Time Management: Excellent at juggling multiple tasks and ensuring they're completed efficiently
Customer Service: A natural at making customers feel valued and ensuring their needs are met
Company
Puragain Water
Puragain Water is a family owned business that takes pride in offering the very best in water filtration systems.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase