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Ivim Health · 2 days ago

Patient Experience Specialist PM Only

United States

Full-time

Remote

New Grad, Entry Level

$22/hr - $24/hr

Ivim Health is dedicated to the journey of health and well-being, and they are seeking a Patient Experience Specialist to serve as the first point of contact for patients and their families. This role involves addressing inquiries, providing information, and ensuring concerns are handled with professionalism and empathy to maintain positive patient experiences.

Health CareTelehealthWellness

Responsibilities

Provide outstanding customer service by answering incoming calls, emails, and inquiries from patients and their families

Accurately and compassionately provide information regarding medical services, appointment scheduling, billing inquiries, and other related matters

Assist patients in scheduling and rescheduling appointments, ensuring efficient coordination with healthcare providers and clinics

Verify patient demographic and insurance information, ensuring accuracy and compliance with the organization's protocols

Address and resolve patient concerns and complaints promptly and professionally, escalating complex issues to the appropriate departments when necessary

Document all patient interactions, inquiries, and actions taken in the customer support system, ensuring thorough and accurate records

Assist patients with insurance-related inquiries, including coverage verification, pre-authorizations, and billing questions

Offer guidance and resources to patients for understanding their medical treatments, procedures, and insurance coverage

Collaborate effectively with other departments, including billing, medical records, and clinical staff, to ensure patients' needs are met seamlessly

Qualification

Customer service experienceHealthcare knowledgeEHR systems proficiencyInterpersonal skillsProblem-solving abilitiesEmpathyMedical terminology familiarityAttention to detailTeamworkCommunication skills