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Hackensack Meridian Health · 4 days ago

IT Monitoring & Observability Engineer III - Digital Technology Services

Edison, NJ

Full-time

Hybrid

Senior Level

$144K/yr - $144K/yr

7+ years exp

Hackensack Meridian Health is dedicated to transforming healthcare and advancing positive change. The Information Technology Monitoring & Observability Engineer III will design, develop, and maintain automated solutions to enhance monitoring and system remediation in a hybrid healthcare IT environment, while mentoring junior team members and ensuring compliance with security standards.

Assisted LivingHealth CareHealth DiagnosticsHospitalMedical

Responsibilities

Develop and implement automation workflows for monitoring, alerting, and remediation using Python, PowerShell, Java, APIs, automation tools (i.e., SolarWinds, DataDog, ServiceNow), and any other platforms as appropriate

Automate the systems remediation process to reduce manual interventions and improve response times for infrastructure and application issues

Create and manage intelligent alerting mechanisms across cloud, on-premises, and hybrid environments to enhance system observability

Integrate monitoring solutions with IT service management (ITSM) tools (i.e., ServiceNow) to streamline incident response and resolution

Optimize and maintain monitoring platforms (i.e., Solarwinds, DataDog, Google Cloud Monitoring)

Develop custom scripts and Application Programming Interfaces (API) integrations to extend the capabilities of existing monitoring tools and automate key processes

Design and implement self-healing automation for common IT incidents, ensuring minimal downtime for critical healthcare systems

Configure and manage databases using advanced abilities

Collaborate with DTS Operations, Cloud Operations, and Infrastructure teams to enhance monitoring and automation capabilities across hybrid environments

Analyze system performance trends and log data to identify areas for optimization and preventative maintenance

Ensure compliance with healthcare security and regulatory requirements, such as the Health Insurance Portability and Accountability Act (HIPAA) and Health Information Trust Alliance (HITRUST), in monitoring and automation solutions

Serve as the first point of escalation for questions and complex problems from junior team members

Other duties and/or projects as assigned

Adheres to HMH Organizational competencies and standards of behavior

Qualification

PythonMonitoring platformsIT automation toolsDatabase managementCloud platformsAnalytical skillsCommunication skillsCollaboration skillsProject Management

Required

Bachelor's degree in computer science, Information Technology, Engineering, or a related field; or equivalent related experience (4 years)

Minimum of 7+ (11+ if no degree) years of experience in IT automation and monitoring in a hybrid cloud/on-premise environment

Strong knowledge of monitoring and observability platforms such as Datadog, SolarWinds, Google Cloud Monitoring, Nagios, New Relic, and Elk

Proficiency in Python scripting for automation, data processing, and API integrations

Familiarity with cloud platforms (i.e., Google Cloud, Azure, AWS) and their monitoring services

Strong understanding of IT infrastructure, networking, system logs, and security monitoring principles

Detailed knowledge of Database Schemas and SQL

Hands-on experience with IT automation tools such as Ansible, Terraform, or PowerShell scripting

Knowledge of containerization and orchestration (i.e., Docker, Kubernetes) is a plus

Fundamental knowledge of secure coding practices

Understanding Observability Architecture and Design

Strong analytical and troubleshooting skills in a complex IT environment

Ability to work independently and collaboratively in a fast-paced, regulated environment

Excellent communication and collaboration skills to work across IT, security, and business teams

Proficient computer skills that include but are not limited to Google Suite and/or Microsoft Office platforms

Certification in a monitoring suite(s), such as SolarWinds, DataDog, Dynatrace, or Google Cloud Platform (GCP)

Preferred

Project Management background

Certification(s) in Cloud Developer and/or Cloud DevOps areas, such as AWS Certified DevOps Engineer, Google Professional Cloud DevOps, Microsoft Certified DevOps Engineer

Project Management Professional (PMP) and/or Project Management Institute (PMI) certifications