City Heights Community Development · 3 days ago
Senior Program Manager- Resident Services
San Diego, California, United States
Full-time
Hybrid
Senior Level
$80K/yr - $95K/yr
5+ years expCity Heights Community Development is seeking a Senior Program Manager for Resident Services to provide leadership and strategic direction for their programs across multiple housing sites. This role involves managing program performance, supervising staff, and enhancing service models to support housing stability and community resilience for residents.
AssociationCommunities
Responsibilities
Provide leadership and strategic oversight for Resident Services programming across all assigned sites
Supervise, coach, and support Resident Services Coordinators, Intake & Outreach staff, and other program personnel
Lead program planning, implementation, evaluation, and continuous quality improvement processes
Develop performance benchmarks, track progress, and monitor program compliance with grants and contracts
Ensure accurate and timely documentation of resident interactions, services, and outcomes in Salesforce
Prepare monthly, quarterly, and annual program reports for internal leadership, funders, and external partners
Lead partnership development with service providers, education institutions, and community-based organizations
Coordinate with Property Management teams and CHCDC Housing staff to ensure cohesive service delivery
Identify opportunities for program innovation and enhancement, including new partnerships and service models
Assist in the annual Resident Services budget process, including forecasting, cost allocation, and spending oversight
Develop and update program policies, procedures, and operational standards
Support grant writing, grant reporting, and identification of new funding opportunities
Conduct regular site safety assessments and oversee follow-up actions
Represent Resident Services in organizational planning meetings, collaborative initiatives, and regional networks
Provide training, coaching, and professional development for Resident Services staff
Manage volunteer recruitment and engagement strategies
Participate in affordable housing advocacy efforts and represent CHCDC at community or policy-focused convenings
Perform other duties as assigned to support the advancement of Resident Services
Qualification
Required
Strong commitment to CHCDC's mission and values
Bachelor's Degree required; Master's Degree in Social Work, Public Administration, Education, or related field preferred
Minimum of five years' experience in social services, community development, or affordable housing programs
At least three years of supervisory experience with demonstrated leadership abilities
Experience managing budgets, contracts, grant compliance, and program evaluation
Excellent communication skills, including report writing, presentations, and public speaking
Experience working with culturally diverse and multilingual communities
Strong analytical skills, with proficiency in data systems; Salesforce experience strongly preferred
Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment
Preferred
Master's Degree in Social Work, Public Administration, Education, or related field preferred
Salesforce experience strongly preferred
Company
City Heights Community Development
Our mission is to partner with residents in enhancing the quality of life in City Heights.
11-50 employees
Funding
Current Stage
Early StageRecent News
2024-04-27
San Diego Union-Tribune
2022-02-09
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