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Citi · 3 days ago

Customer Service Representative

Jacksonville, FL

Full-time

Onsite

Entry Level

$44K/yr - $57K/yr

2+ years exp

Citi is a global bank that provides various financial services, and they are seeking a Customer Service Representative to assist with customer service inquiries and provide solutions based on client needs. The role involves evaluating and resolving service inquiries, using computer systems effectively, and ensuring compliance with laws and regulations while delivering exceptional client experiences.

BankingFinanceFinancial Services

H1B Sponsor Likely

Responsibilities

Assist with evaluating and resolving service inquiries from clients across different platforms

Effectively use various computer systems to complete assigned tasks and address account inquiries

Develop and maintain working knowledge specific groups of Citi products and services

Analyze and identify potential risks and identify solutions that meet client needs

Complete assigned tasks in an accurate and efficient manner

Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations

Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualification

Customer service experienceMicrosoft Office proficiencyData entry skillsVerbal communication skillsWritten communication skillsNavigating multiple systemsWork fast-paced

Required

2-4 years' work experience in a related role

Proficient in Microsoft Office and Windows Operating Systems

Demonstrated experience solving customer service inquiries

Effective verbal and written communication skills

Ability to work in a fast pace environment

Excellent technical and data entry skills, including the utilization of a 10-key touchpad

Proven ability to navigate multiple systems and customer service platforms concurrently

High School diploma or equivalent

Benefits

Medical, dental & vision coverage

401(k)

Life, accident, and disability insurance

Wellness programs

Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Company

Citi

Glassdoor3.8

Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Founded in 1812

San Antonio, Texas, USA

10001+ employees

https://www.citi.com

H1B Sponsorship

Citi has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1386)

2024 (849)

2023 (1375)

2022 (1117)

2021 (876)

2020 (901)