Remote Customer Service Specialist jobs in United States
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Harper (YC W25) · 2 weeks ago

Remote Customer Service Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
money$40K/yr - $50K/yr

Harper is a fast-growing insurance brokerage serving thousands of customers nationwide, seeking a high-performing Customer Intake Representative. The role involves continuous customer interaction, capturing detailed business information, and maintaining professionalism in a fast-paced environment.

Artificial Intelligence (AI)FinTechInsurance

Responsibilities

Handle continuous customer calls and inquiries without downtime
Gather detailed business information from customers while maintaining perfect accuracy
Maintain an upbeat, professional demeanor through hours of back-to-back customer interactions
Enter customer data rapidly and with 100% precision while simultaneously engaging with customers
Process a high volume of information quickly without sacrificing quality
Follow strict protocols for information gathering and documentation
Manage customer expectations professionally while working under significant time pressure
Adapt to shifting priorities without missing a beat

Qualification

Call center experienceTyping speedAccuracyAttention to detailVerbal communicationListening skillsProfessional phone mannerStamina for interactionProficiency with AdobeMicrosoft Office SuiteOrganizational skills

Required

Call center experience ideal, with prior success in fast-paced environments
Exceptional typing speed and accuracy while actively listening and speaking
Outstanding attention to detail, even when working at maximum capacity
Excellent verbal communication skills that remain consistent through long periods of customer interaction
Ability to stay organized and follow through despite a relentless pace
Superior listening skills to capture critical business information correctly the first time
Professional phone manner that projects confidence and competence hour after hour
Demonstrated stamina for continuous customer interaction without quality degradation
Proficiency with Adobe and Microsoft Office Suite

Benefits

Dental insurance
Health insurance
Vision insurance

Company

Harper (YC W25)

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Harper is a commercial E&S insurance brokerage.
dateFounded in 2024
location
San Francisco, California, USA
people-size2-10 employees
web-link
https://www.harperinsure.com/

Funding

Current Stage
Early Stage
Total Funding
$0.5M
Key Investors
Y Combinator
2025-03-12Pre Seed· $0.5M
Company data provided by crunchbase