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Undisclosed · 3 days ago

Vice President of Operations

United States

Full-time

Remote

Senior Level, Lead/Staff

$225K/yr - $290K/yr

12+ years exp

The company is seeking a Vice President of Operations to scale its operating model and enhance performance. The role involves owning operational strategy, managing performance, and ensuring clarity in execution across teams.

Financial Services

Responsibilities

Establish and run the operating cadence (OKRs, QBRs, weekly reviews, planning cycles)

Drive alignment across functions on priorities, resourcing, and timelines

Lead strategic initiatives and remove execution bottlenecks

Define company-wide KPIs and dashboards for performance visibility

Drive data-driven decision-making and operational accountability

Standardize and optimize core workflows across GTM, product delivery, and back office

Implement tooling and automation to improve speed, accuracy, and quality

Improve customer experience through better handoffs and service delivery consistency

Partner with Finance on planning, headcount strategy, and operational budgeting

Align with RevOps/CS Ops as needed to strengthen execution and retention

Qualification

Operational strategyPerformance managementProcess excellenceKPI frameworksChange managementCRM familiarityProgram leadershipOperational toolingSaaS operationsGlobal operationsMulti-team leadership