Physical Therapy at St. Luke's · 1 day ago
Director, Operational Training and Education
Allentown, PA
Full-time
Onsite
Lead/Staff, Director/Executive
3+ years expSt. Luke's is committed to excellence in healthcare and is seeking a Director of Operational Education to lead a comprehensive training strategy for its Physician Group. This role focuses on enhancing patient care and operational performance through the development and delivery of innovative learning programs for front-line personnel and operational leaders.
Health CareHospitalRehabilitation
Responsibilities
Lead the design and ongoing maintenance of comprehensive training curricula tailored to SLPG front-line personnel and operational leaders, ensuring alignment with organizational goals and standards
Oversee the development and delivery of engaging learning programs, including onboarding modules, role-based syllabi, and ongoing education schedules
Integrate operational excellence principles by partnering with process owners to embed procedures and role-specific playbooks into training content
Collaborate with department leaders to identify performance gaps, assess training needs, and prioritize development initiatives
Oversee and at times directly plan, coordinate, and facilitate training sessions, workshops, learning events, and online training that promote skill development and operational consistency
Oversee training coordination, including scheduling, resource allocation, material preparation, and tracking attendance and completion metrics
Evaluate program effectiveness through feedback, performance data, and KPIs; implement continuous improvements to enhance learning outcomes
Maintain up-to-date training content that reflects changes in workflows, policies, compliance requirements, and industry best practices
Monitor emerging trends and technologies in learning and development; introduce innovative methods to improve engagement and knowledge retention
Communicate training strategies, updates, and outcomes effectively to leadership and stakeholders, ensuring transparency and alignment
Qualification
Required
Bachelor's degree in Education, Healthcare Administration, Business, or related field required
Minimum three (3) to five (5) years of progressive experience in education, training, and learning program development, preferably within a healthcare environment
Strong understanding of adult learning principles and instructional design methodologies
Expertise in creating effective training programs using modern, adult learning methodologies and strategies
Strong understanding of healthcare operations, workflows, and compliance requirements
Skilled in planning, organizing, and executing multiple training initiatives simultaneously
Experience with learning management systems, reporting tools, and performance metrics
Ability to build and lead a high-performing training team
Strong partnership skills to collaborate with operational leaders, process owner, and human resource
Ability to simplify complex operational concepts for diverse audiences
Comfort with driving adoption and continuous learning of new workflows and standards
Familiarity with e-learning platforms, virtual training tools, and digital content creation
Skilled in presenting training strategies and outcomes to leadership
Sitting for up to seven (7) hours per day, four hours at a time
Frequently uses fingers for typing, data entry, et cetera
Frequent use of hands and upper extremities to lift to thirty pounds
Frequently stoops, bends, and reaches above shoulder level
Hearing as it relates to normal conversation
Seeing, as it relates to general vision, near vision, peripheral vision and visual monotony when reading reports and viewing computer screen
Preferred
Practice-based operational leadership experience strongly preferred
Company
Physical Therapy at St. Luke's
Physical Therapy at St. Luke's is a patient-oriented rehabilitation practice that emphasizes education, healing, and exceeds expectations.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase