United Airlines · 1 day ago
Supervisor on Demand - NOC
Arlington Heights, IL
Full-time
Onsite
Mid, Senior Level
$66K/yr - $87K/yr
2+ years expUnited Airlines is dedicated to safety and service, and they are seeking a Supervisor Inflight Services to lead and support a diverse team of flight attendants. The role involves inspiring the team, ensuring compliance with safety and regulatory requirements, and delivering exceptional customer service.
HospitalityIn-Flight EntertainmentService IndustryTransportationTravel
No H1B
Responsibilities
Inspire flight attendants to deliver a high-quality onboard experience to drive improvement in our Net Promoter Score (NPS); Recognize flight attendants for exemplary service, teamwork, and performance
Assist flight attendants at the Concierge Desk and resolve issues in the moment as necessary
Exercise United’s core4 values to provide local support and care for flight attendants during any Inflight incident
Oversee the performance of the flight attendant team in line with the flight attendant collective bargaining agreement
Conduct investigations regarding performance, complaints, or other work-related issues
Keep flight attendant team informed by sharing corporate initiatives, and changes in policy or procedures
Showcase the delivery of new inflight products as determined by the Flight Experience team
Ensure daily company goals, policy, and procedure compliance are met
Coordinate with customer service and Station Operations Center (SOC) to ensure operational success
Ensure safety goals are met and FAA regulatory requirements are consistently adhered to by the team
Team oriented, with enthusiasm for people and delivering exceptional service
Develop positive relationships with team members and other work groups to achieve our common goals
Participate in planeside briefings and engage with flight attendants to ensure they have the tools and resources to perform their jobs effectively
Share customer feedback and escalate issues that may interfere with the crew’s ability to deliver the prescribed service
Qualification
Required
Bachelor's degree or 4 years of relevant work experience
Required to attend United's flight attendant training to earn FAA certification if not currently flight qualified
Minimum 2 years equivalent or similar work experience
2+ years leadership experience managing and influencing a team
DOT Safety Sensitive Position
Able to work on site, weekends, and holidays
Must possess exceptional planning and organizational skills, along with strong written and oral communication skills
Positive attitude and ability to adapt to constantly changing work environment
Demonstrated conflict resolution and decision-making capability
Proven ability to work independently and in a team environment
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
Preferred
Bachelor's degree
Inflight Service, travel industry, or hospitality leadership experience highly preferred
Experience supervising a unionized workgroup
Benefits
Medical
Dental
Vision
Life
Accident & disability
Parental leave
Employee assistance program
Commuter
Paid holidays
Paid time off
401(k)
Flight privileges
Company
United Airlines
United Airlines is an aviation company that provides information on reservations, bookings, and travel services online.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2006-01-25IPO
Leadership Team
Mike Leskinen
EVP, Chief Financial Officer
Deneen DeFiore
Vice President & Chief Information Security Officer
Recent News
2026-01-03
2025-12-30
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