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Undisclosed · 1 day ago

Vice President Technical Operations

United States

Full-time

Remote

Senior Level, Lead/Staff

$225K/yr - $285K/yr

12+ years exp

Our client is seeking a Vice President of Technical Operations to scale the company’s technical execution model, improve delivery predictability, and strengthen reliability across engineering, infrastructure, and product operations. This role is ideal for a senior leader who can build scalable operating systems, drive cross-functional technical programs, and ensure teams ship critical initiatives with clarity, speed, and quality.

Financial Services

Responsibilities

Establish and run the technical operating cadence (OKRs, QBRs, weekly execution reviews, planning cycles, release readiness)

Drive alignment across Engineering, Product, Security, and Support on priorities, sequencing, resourcing, and dependencies

Lead cross-functional technical initiatives and remove execution bottlenecks across teams

Define and operationalize technical KPIs and dashboards (availability/SLOs, incident trends, release frequency, cycle time, defect rates, on-call health)

Drive data-driven decision-making, accountability, and continuous improvement across delivery and operations

Build strong incident management and postmortem practices that improve system resilience and team learning

Standardize and optimize core technical workflows (SDLC, change management, release management, environment management, incident response)

Implement tooling and automation to improve speed, quality, and observability (CI/CD hygiene, monitoring, alerting, runbooks)

Improve customer experience through better production stability, faster recovery, and consistent delivery handoffs

Partner with Engineering leadership on org design, capacity planning, and execution strategy

Align with Security/Compliance on operational readiness, controls, and audit-friendly practices as needed

Partner with Customer Success / Support Ops to strengthen escalation paths, SLAs, and incident communications

Qualification

Technical operationsProgram leadershipKPI frameworksChange managementEngineering toolchainsOperational ecosystemsSaaS operationsMulti-team deliveryReliability transformationStakeholder partnership

Required

12–18+ years in technical operations, engineering operations, SRE/infra leadership, technical program leadership, or related roles; 5+ years leading teams

Proven experience scaling delivery and operational systems in high-growth environments

Strong program leadership, operating cadences, KPI frameworks, and change management experience

Familiarity with modern engineering toolchains and operational ecosystems (incident tooling, monitoring/observability, CI/CD, ticketing, CRM/support platforms)