MOSS Designer Consignment · 3 weeks ago
Luxury Clientele Specialist
Austin, Texas Metropolitan Area
Part-time
Onsite
Entry, Mid Level
2+ years expMOSS Designer Consignment is the premiere destination for luxury fashion resale in Texas, seeking a part-time Luxury Clientele Specialist for their Austin team. The role involves driving profitable business through strong selling skills, building genuine connections with clients, and maintaining a positive work environment.
Retail
Responsibilities
Deliver and uphold a superior standard for overall MOSS customer experience, demonstrating professionalism at all times
Meet and/or exceed monthly store and personal sales goals, proactive sales benchmarks, and any additional targets set forth by the Store Manager
Build and cultivate strong relationships with MOSS clientele by genuinely greeting and engaging every client, offering guidance in navigating the store layout and locating specific items, providing personalized styling assistance, and anticipating client needs to ensure a seamless shopping experience
Develop and nurture a client book by consistently fostering strong client relationships through authentic engagement
Continuously communicate with clients through various channels such as phone calls, emails, social media, text, or in-person to keep them informed about new arrivals, newly marked down merchandise, and store events, sales, and initiatives
Maintain regular communication with top clients via email or text, with handwritten thank-you notes sent to top clients monthly
Attend monthly staff meetings to discuss sales performance, inventory status, and client requests
Collaborate with other staff members on creative ideas, client outreach initiatives, and social media efforts
Perform various social media tasks such as adding new arrivals to Instagram stories daily
Provide feedback and insights to management regarding client preferences, product demand, and market trends to inform purchasing and merchandising decisions
Stay up to date on current runway and designer trends and continuously pursue self-education regarding brands, designers, price points, and fashion history to enhance the selling experience
Contribute to the overall success of the store by maintaining a positive attitude, fostering a culture of excellence in customer service, and representing the brand professionally at all times
Perform opening and closing duties for assigned shifts, including sweeping, mopping, cleaning mirrors and windows, deep straightening racks, and taking out the trash
Assist in inventory management tasks, including steaming and tagging new merchandise, conducting merchandise counts, and merchandising product displays to ensure a visually appealing and well-maintained store environment
Adhere to all company policies and procedures related to cash handling, returns, exchanges, and store security measures
Adhere to all store policies outlined in the MOSS Employee Handbook
Maintain a neat and organized work area, including personal workspace and storage areas, to facilitate efficient workflow and ensure compliance with safety regulations
Other duties as assigned or required by the business
Qualification
Required
At least 2 years of experience in sales or clienteling in a high-end retail environment such as Neiman Marcus, Nordstrom, and/or upscale boutiques
Ability to work Saturdays, Sundays, and Mondays, and adapt to changing schedules as required by business needs
Ability to maintain a positive attitude and high level of professionalism in a fast-paced retail environment
Strong customer service skills, with a focus on exceeding customer expectations and fostering repeat business
Exceptional interpersonal and communication skills, with a proven ability to engage effectively with high-end clientele
Detail-oriented with strong organizational skills
Must be professional, friendly, polite, outgoing, and able to work with a sophisticated client
Must be honest, hard-working, and discreet
Must be punctual, organized, and detail oriented
Must have a strong knowledge of fashion trends and designer labels
Previous sales experience is essential
Preferred
Existing client list is a plus
High-end fashion experience is a plus
Benefits
Merchandise discounts and monthly merchandise gifts
Monthly bonuses when store goal is met
Commissions on proactive sales
Company
MOSS Designer Consignment
The premier destination for women’s designer consignment in Texas for over a decade. MOSS specializes in luxury and contemporary fashion labels.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase