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lululemon · 1 day ago

Full Time Guest Experience Lead | Georgetown

Washington, DC

Full-time

Onsite

Entry, Mid Level

$24/hr - $29.61/hr

1+ years exp

Lululemon is an innovative performance apparel company focused on creating positive change and building a healthier future. The Guest Experience Lead is responsible for ensuring an exceptional in-store experience for all guests by overseeing product education and driving store performance through guest engagement.

ApparelE-CommerceFitnessLifestyleSporting GoodsWellness

Comp. & Benefits

Responsibilities

Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience

Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed (e.g., when other team members are unavailable)

Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests

Conduct preparation activities to ensure in-store readiness for guests and ensure the operational excellence of the store is maintained throughout shift

Open and close the store in accordance with the opening and closing procedures

Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results

Participate in the store's hiring process, including recruitment, selection and hiring recommendations, onboarding, and training

Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences

Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment

Qualification

Guest ExperienceLeadershipRetail ExperienceTeam CollaborationInclusivityCommunicationProblem SolvingAdaptability

Required

Must be legally authorized to work in the country in which the store is located

Must have the ability to travel to assigned store with reliable transportation methods

1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)

Some experience in leading, mentoring, or delegating with others

Preferred

Education: High school diploma/GED/equivalent, or above

Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers)

For Experiential stores with food/beverage service only: Food safety and/or liquor service certification