JLL · 1 day ago
Data Center & Critical Environments Programs & Governance Lead
New York, NY
Full-time
Hybrid
Senior Level
$135K/yr - $155K/yr
7+ years expJLL is a leading global provider of real estate and investment management services. The role is responsible for ensuring the delivery of Data Center programs across various environments while focusing on operational service delivery quality, reliability, and client satisfaction.
CommercialReal Estate
No H1B
Responsibilities
Provide data center operational direction and leadership at the account level to advance operational delivery quality for data center program management for both gray space and white space infrastructures
Build and maintain strong working relationships with key client representatives, acting as subject matter expert in data center operations and reliability
Implement standard business operating mechanisms including regular team meetings, strategic review forums, and analysis/reporting processes to ensure team alignment
Deployment and continuous alignment of the Critical Environments Playbook and related programs across existing and new accounts
Lead large teams through education and influence to optimize operational outcomes for data center/CEM global programs
Drive operational excellence within critical operational performance and compliance environments
Support a culture of 100% data center uptime according to JLL contractual parameters, exceeding customer expectations
Lead data center site assessments, JCAP site assessments, and other on/off-site deliverables for clients and JLL
Provide account-specific data center solutions and transition support for complex engagements and transformation programs in high-risk environments
Monitor market trends and changes to ensure JLL provides industry best practice in DC FM Operations delivery
Qualification
Required
Ability to interact with leadership, both internally and externally
Ability to interact with engineers and technicians at all levels
Develop business continuity and disaster recovery plans
Conduct regular operational audits, programmatic audits, safety audits and risk assessments
Ability to lead incident response and root cause analysis for system failures
Position requires up to 30% travel
Bachelor's degree in engineering (Electrical, Mechanical, Civil, or related field) preferred or related experience
Minimum of 7-15 years data center operations experience related to FM service delivery
Thorough understanding of data center infrastructure, programs and systems related to operational delivery
Prior experience with development of mission critical programs, procedures, and DCIM/MCIM/CMMS systems
Demonstrated experience using analytics to trend and forecast outcomes and areas of risk
Ability to articulate value proposition to clients and deliver solutions
Strong leadership capabilities to manage and influence large teams
Technical consulting and advisory skills
Preferred
Experience with all levels of Data Center configurations and operation types: enterprise, collocation, hyperscale and edge computing environments
Background in critical environments operations, portfolio transitions and technical due diligence
Experience with risk management and technical training program development and compliance
Benefits
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Company
JLL
We’re a leading professional services firm that specializes in real estate and investment management.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.59B2025-11-03Post Ipo Debt· $565.35M
2023-11-08Post Ipo Debt· $400M
2019-05-29Post Ipo Debt· $46.5M
Leadership Team
Christian Ulbrich
President, CEO & Director
Jones Lang LaSalle
Global CEO, Capital Markets and Member
Recent News
Morningstar.com
2025-12-29
2025-12-17
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