Platinum Coastal Group ยท 1 day ago
Customer Service Representative
Doral, FL
Full-time
Onsite
New Grad, Entry Level
$20/hr - $25/hrPlatinum Coastal Group is seeking a friendly and motivated Customer Service Representative to join their on-site team. In this role, you will be the first point of contact for customers, assisting with questions and resolving concerns to enhance customer experience and loyalty.
Marketing & Advertising
Responsibilities
Greet and assist customers in-store with questions, needs, and product information
Provide accurate details about services, pricing, and company offerings
Address customer concerns and resolve issues promptly and professionally
Maintain a positive, helpful attitude in all interactions
Document customer interactions and updates accurately
Follow up with customers when needed to ensure their issue is fully resolved
Escalate complex issues to the appropriate department when required
Support customers with orders, changes, and cancellations
Collect customer feedback and share insights with management
Participate in regular training to build product and policy knowledge
Work collaboratively with team members to deliver excellent service
Track and report common customer questions or concerns
Stay up to date on company procedures, promotions, and policies
Assist with in-store marketing efforts and communicate promotions to customers
Contribute to a positive team culture and offer support to colleagues
Qualification
Required
High school diploma or equivalent (some college a plus but not required)
Previous customer-facing experience is helpful but not mandatory
Strong verbal and written communication skills
Comfortable learning new systems, tools, and basic customer service software
Ability to multitask and stay organized in a fast-paced environment
Strong problem-solving skills and a proactive mindset
Ability to work independently and with a team
Reliable, punctual, and able to maintain professionalism under pressure
Flexible availability, including occasional weekends or holidays if needed
Willingness to participate in ongoing training and skill development
Positive attitude and a strong commitment to helping customers
Company
Platinum Coastal Group
At Platinum Coastal Group, we believe that investing in your advertising is just as important as investing in yourself.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase