Enmarket Arena · 3 weeks ago
Banquet Manager | Full-Time | Congressman Solomon P. Ortiz International Center
US-TX-Corpus Christi
Full-time
Onsite
Mid Level
$50K/yr - $53K/yr
3+ years expEnmarket Arena is a leader in venue development and management within the live event industry. The Banquet Manager will support the General Manager in overseeing various service styles and ensuring exceptional guest satisfaction while managing catering operations and staff.
EventsMedia and EntertainmentMusic
Responsibilities
Assists in the overall effective management of Catering operations
Ensures total compliance with all alcohol service policies. Monitors alcohol service throughout event to assure 100% compliance with Alcohol Service policies. Reports any alcohol service or compliance issues to management immediately
Provides on-going direction, supervision and mentoring to hourly event staff. Monitor product quality and ensure high level of guest service
Assists in troubleshooting technical problems with Point of Sale Systems, from both a hardware and software perspective
Generates event employee schedules and verifies employee time as required
Assist in the on-going training, development, mentoring and supervision of hourly employees, as directed by department managers; responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice
Assist in the management of catered events from set-up to tear down, including handling all communication with hourly staff, culinary staff and guests
Build relationships by networking and prospecting with key decision markers, establish and develop strong and effective relationships with influencers through the use of professional
Address or coordinate all Catering requirements and requests in a timely and helpful manner
Communicate daily with General Manager, Director of Sales, Executive Chef, culinary staff, catering staff, and operations Staff about the needs of our guests and their expectations
Assist with follow-up of guests’ experience at the venue, ensuring that all issues have been addressed
Recruit, hire and oversee training of catering and special events staff
Ensure proper staffing levels as needed for catered events
Monitor actions of staff and customers to ensure that health and safety standards and liquor laws are followed
Qualification
Required
3-5 years of experience in catering within public venues or convention centers
Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment
Ability to make sound business/operations decisions (i.e. regarding employee placement, staffing adjustments, and/or respond to technical, product or equipment challenges during an event) quickly and under pressure
Ability to speak, read, and write in English
Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping system
Ability to work well in a team-oriented, fast-paced, event-driven environment
Possess a thorough working knowledge of all existing bar locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access
Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government
Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to Spectra and venue concession operations
Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory
Ability to handle cash accurately and responsibly
Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality
Familiar with inventory cost control and menu planning
Basic computer proficiency: E-mail, Excel, Word, Outlook, Schedule+
Ability to work a variable work schedule (including evenings and weekends, as required), depending upon event and business requirements
Good verbal and written communication skills
Must have strong communication skills
Must be self-confident and driven
Have a high level of social contact. Ability to work closely with staff and deal often with patrons
Must be able to supervise, coach, and train employees
Must be able to provide excellent service to all patrons
General knowledge for the health and safety of patrons and staff
Analyze ideas and use logic to determine strengths and weaknesses
Benefits
Health, Dental and Vision Insurance
401(k) Savings Plan
401(k) matching
Paid Time Off (vacation days, sick days, and 11 holidays)
Company
Enmarket Arena
Enmarket Arena is a media and entertainment company that offers tenants music, events, and sports services.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase