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Hills Bank and Trust Company · 3 weeks ago

Customer Contact Center Representative

Hills,IA,US

Full-time

Onsite

Entry Level

1+ years exp

Hills Bank and Trust Company is dedicated to providing superior service to customers while meeting their financial needs. The Customer Contact Center Representative will handle customer inquiries via telephone, email, and chat, ensuring a high level of service and support for banking products and services.

Financial ServicesReal EstateVenture Capital

Responsibilities

Handle customer telephone calls and respond to secured and unsecured email inquiries directed to Hills Bank at a quality level that meets or exceeds customers' expectations. Customer inquiries and requests may include, but are not limited to:

Account balance and transactional information

Check and debit card orders

Funds transfer, account closure, and other transaction requests

Wire transfer requests

Support of bank services (cards, mobile banking, online banking, etc.)

Basic maintenance and account updates

Xpress transfers

General product inquiries and needs

Maintain excellent knowledge of products and services offered by the bank in order to answer questions effectively and recognize sales opportunities

Identify and correct problems/concerns as necessary while following established policies and procedures

Maintain security of customers' accounts and confidentiality of customer information

Cover Operator role as needed

Provide indirect customer support by assisting coworkers with inquiries and requests for assistance

Participate in appropriate training in order to maintain required skills

Perform other duties as assigned

Qualification

Customer serviceComputer skillsCommunication skillsTeamworkInitiative

Required

High school diploma required

Must be able to take initiative, accept responsibility, and work independently as well as being aware of, and part of a team environment

This role requires skills needed in a typical office environment including computer skills, communications skills, as well as utilization of office equipment

Must consent to remote monitoring of incoming customer telephone calls