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Inside Higher Ed · 6 days ago

Enrollment Support Analyst

Greensboro, NC

Full-time

Onsite

Entry Level

$64K/yr - $70K/yr

1+ years exp

Inside Higher Ed is seeking an Enrollment Support Analyst to manage and maintain the University Registrar’s Office enrollment systems at UNC Greensboro. The role involves ensuring the accuracy and functionality of key academic systems, collaborating with various stakeholders, and conducting data analysis to support student success.

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Responsibilities

Develop, document, and maintain applications and reports, including test plans and scripts (SQL), to ensure accuracy, reliability, and compliance with standards

Build targeted SQL queries to support data requests from the student information system

Review, validate, and test reports created by other writers to uphold quality and consistency

Gather and analyze requirements for applications and reports; collaborate with ITS to design and implement data blocks that serve campus-wide needs

Partner with data stewards to define and document data standards for clear, accurate presentation

Provide technical support and troubleshoot reporting issues, identifying root causes and implementing effective solutions

Work with the University Registrar’s Office and ITS to follow established development and release protocols for production changes

Create and update training materials, and provide end-user training on applications and reports developed within the University Registrar’s Office

Develop and implement technology solutions to improve University Registrar’s Office operations, ensuring feasibility and alignment with organizational needs

Serve as a key liaison between stakeholders, ITS, enrollment management, and state systems to troubleshoot issues and develop collaborative solutions

Design, test, implement, and maintain queries, reports, and procedures to support operational efficiency and system performance

Conduct functional and integration testing for internal systems and third-party applications, including web applications, APIs, and network connectivity

Collaborate with faculty, staff, administrators, and technical teams to research, analyze, and resolve data issues across systems

Apply expertise in platforms such as Banner Student, WebFocus, Degree Works, Student Data Mart, AdAstra, and UNC Online to drive continuous improvement

Use Banner data and partner with key users to interpret, troubleshoot, and maintain data accuracy across all platforms

Researches best practices surrounding student enrollment support and reporting

Actively engages regional and national Registrar associations, such as AACRAO and SACRAO

Collaborates with URO leadership on business process improvements and policy changes as needed

This position works closely with other areas of the office

As such, it is paramount that the individual in this position be a skilled collaborator who understands campus culture

Qualification

SQLBannerDegree WorksData AnalysisTechnical SupportResearch SkillsCollaborationAttention to Detail

Required

Bachelor's degree in Computer Science, Computer Information Systems, Computer Engineering, math, or Engineering or related technical degree from an appropriately accredited institution; or Bachelor's degree and some computer coursework from a regionally accredited institution and one (1) year of experience developing ad-hoc queries using SQL

Preferred

Master's Degree

Banner Student Experience and/or experience with Degree Works, Curriculum Inventory Management System, University Catalog publication, and curriculum structure

One (1) year of experience in a Registrar's Office or higher education administration setting