Gigawatt · 1 day ago
Customer Service Representative
United States
Full-time
Remote
New Grad, Entry LevelGigawatts Electric is actively seeking a dedicated Customer Service Representative to join our dynamic support team. In this essential role, you will act as the primary point of contact for our customers, addressing their inquiries, providing information about our products and services, and resolving any issues they may encounter.
Utilities
Responsibilities
Respond to customer queries through various channels, including phone, email, and in-person, maintaining a professional demeanor
Provide information about products, services, billing inquiries, and troubleshooting assistance
Log customer interactions and maintain detailed records in the company’s customer relationship management (CRM) system
Track and follow up on customer issues to ensure resolution and satisfaction
Collaborate with other teams to address customer concerns and improve service processes
Assist in training new team members and contributing to the overall knowledge base of customer support
Participate in ongoing training and development to stay updated on products and services
Qualification
Required
Strong interpersonal skills
Solutions-oriented mindset
Passion for helping others
Ability to communicate effectively
Experience in customer service
Ability to respond to customer queries through various channels, including phone, email, and in-person
Ability to provide information about products, services, billing inquiries, and troubleshooting assistance
Ability to log customer interactions and maintain detailed records in the company's customer relationship management (CRM) system
Ability to track and follow up on customer issues to ensure resolution and satisfaction
Ability to collaborate with other teams to address customer concerns and improve service processes
Willingness to assist in training new team members and contributing to the overall knowledge base of customer support
Participation in ongoing training and development to stay updated on products and services
Company
Gigawatt
Energy powers civilization, yet the systems behind it are broken.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase