Precision Resource, Inc. · 1 day ago
Senior IT Service Desk Analyst
Huntington Beach, CA
Full-time
Onsite
Senior Level
5+ years expPrecision Resource, Inc. is a leading global supplier of precision metal components and assemblies. The Senior IT Service Desk Analyst role involves providing exceptional technical support to employees, troubleshooting issues, and contributing to continuous improvement initiatives to enhance user experience.
AutomotiveLogisticsManufacturing
Responsibilities
Provide technical support and customer service to local and remote staff
Strong Windows, application and hardware support and experience
Provide support for Microsoft Office 365, Windows 11 & 10 Operating Systems, Active Directory, Group Policies, printer queues, shared filed and shared printers
Support mobile and tablet devices such as IOS & Android devices
Log into ticketing system daily to track active issues until closure
Promote IT policies and procedures
Deployment of desktops, laptops and other technical equipment
Collect and document information pertaining to inventory and asset tracking
Assist in the development of the customer solutions knowledge base
Identify process improvements to reduce tickets and improve on the time to close tickets
Responsible for assisting second level support groups
Maintain the computer network hardware and software
Diagnose and repair the personal computer (PC) hardware and software
Configure, troubleshoot and set up new PCs
Train users and provide support on the software and cybersecurity applications
Administer and coordinate the facility’s security system
Administer the corporate access control system
Other duties as assigned
Participate in corporate projects and team collaboration for various IT teams
Attend and participate in various team and department meetings
Dedicate time to personal development and training
Research and development of new products and services to enhance IT portfolio
Attend and complete training activities as required
Participate in safety and OSHA training (WHMIS training required in Canada)
Ability to provide after hours on-call support
Qualification
Required
BS degree with an IT discipline (US) / 2 yr Community College diploma in Computer discipline
5 years or more of experience in an IT support role
Strong Windows client and server applications support and experience
Strong Windows, application and hardware support and experience
Provide technical support and customer service to local and remote staff
Provide support for Microsoft Office 365, Windows 11 & 10 Operating Systems, Active Directory, Group Policies, printer queues, shared filed and shared printers
Support mobile and tablet devices such as IOS & Android devices
Log into ticketing system daily to track active issues until closure
Promote IT policies and procedures
Deployment of desktops, laptops and other technical equipment
Collect and document information pertaining to inventory and asset tracking
Assist in the development of the customer solutions knowledge base
Identify process improvements to reduce tickets and improve on the time to close tickets
Responsible for assisting second level support groups
Maintain the computer network hardware and software
Diagnose and repair the personal computer (PC) hardware and software
Configure, troubleshoot and set up new PCs
Train users and provide support on the software and cybersecurity applications
Administer and coordinate the facility's security system
Administer the corporate access control system
Other duties as assigned
Participate in corporate projects and team collaboration for various IT teams
Attend and participate in various team and department meetings
Dedicate time to personal development and training
Research and development of new products and services to enhance IT portfolio
Attend and complete training activities as required
Participate in safety and OSHA training (WHMIS training required in Canada)
Ability to provide after hours on-call support
Must have a valid driver's license. (REAL ID)
Must qualify for a CFARs background check
Customer focused mindset, problem solving skills, and desire to keep learning
Preferred
ITIL Foundations Certificate as asset
Cybersecurity training is an asset
Compliance awareness for NIST, IS27001 and CMMC is an asset
Experience in a manufacturing environment is an asset
Experience with ITSM request management software
Some Linux knowledge is an asset
Benefits
Benefits package including health, dental, life and vision insurance
401(k) with match and profit sharing
Annual bonus based on division profitability
Vacation and flexible paid holidays
Wellness and Employee Assistance Programs
Tuition reimbursement and paid training
Company
Precision Resource, Inc.
At Precision Resource, we shape the future by delivering innovative solutions through a vertically integrated, end-to-end approach.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2015-11-09Acquired
Company data provided by crunchbase