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LAZ Parking · 1 day ago

Graveyard Shuttle Operations Manager

Sacramento, CA

Full-time

Onsite

Mid, Senior Level

$70K/yr - $82K/yr

3+ years exp

LAZ Parking is the fastest growing and largest privately held parking company in the country, committed to providing reliable transportation services with a focus on safety and professionalism. The Shuttle Operations Manager will oversee daily operations at the airport, supporting the management team and ensuring operational success of the parking program during afternoons, evenings, and weekends.

CommercialCustomer ServiceEventsParkingResidential

Responsibilities

Assist the Shuttle Assistant General Manager (AGM) and General Manager (GM) with operational, financial, and personnel management. General oversight of daily operations, implementing policies and procedures, following standards of operations and completion of tasks in a timely manner

Management of hourly staff to include, but not be limited to, Shuttle Supervisors, Dispatchers, Shuttle Drivers, and Shuttle Utility

Encourage and motivate the workforce, instill teamwork, coach, and implement corrective action to enforce policies and procedures

Promote “The LAZ Way” (Motto’s, Values & Practices)

Assist in establishing individualized goals for employees. Helps employees to determine a plan for achieving those goals and monitors progress throughout the process

Creates and monitors daily schedules (including rest and meal breaks), writing work assignments, and providing spot audits of work completed to ensure it meets the client and company’s standards

Review and approve time off requests, adjusting the schedule as needed to meet service standards and business requirements

Communicates with the AGM and GM on operational and personnel challenges

Participate in hiring, training, evaluating, and developing all shuttle employees

Assist GM and HR in overseeing LAZ U training. Work closely with location’s HRBP to further employee development initiatives

Processing daily reports (ex: passenger counts, headways, etc.) on a regular basis as assigned by the GM and/or Shuttle AGM

Responsible for adherence of personnel to all safety standards promoting workplace safety

Schedule, review, and act upon monthly facility and vehicle safety inspections

Oversight of monthly driver evaluations conducted by Safety Manager and support team

Ensure all staff are adhering to superior service standards in each department, maintaining high levels of customer service for all personnel

Manage fleet maintenance and cleaning schedule and report issues/repair needs to GM and AGM

Perform routine inventory and inspection of operating supplies and equipment such as radios, safety vests, cones, etc

Ensures all employees have the supplies needed to successfully complete their job

Attends internal meetings with SMF management as needed

Handle additional tasks assigned by the VP, GM, and/or Assistant GM

Qualification

CDL ClassBManagement experienceCommercial transportation experienceMicrosoft Office SuiteDOT regulationsADA regulationsCustomer service skillsTeam-building skillsTrainingDevelopmentProblem-solving skillsInterpersonal skillsCommunication skills

Required

Valid Class A or B license with air brake and passenger endorsements

Three (3) years' experience in a commercial transportation or paratransit operation

Two (2) years management experience (Parking or transportation industry preferred)

Pre-employment background check and drug screening

Clean DMV MVR

Familiarity with DOT rules and regulations

Familiarity with ADA rules and regulations

Bachelor's Degree or equivalent work experience

Must have excellent written and verbal communication skills

Must have prior experience in managing staff of 20+ employees

Intermediate proficiency with Microsoft Office Suite: Excel, Word, PowerPoint and Outlook

Familiarity with telematics systems including camera and GPS devices

Ability to problem solve in the face of malfunctioning technology/equipment, staffing shortages, unexpected operational challenges such as unplanned roadway maintenance, or other irregular operations

Strong customer service skills and abilities

A high level of interpersonal skills to handle sensitive and complex situations including difficult customers and personnel issues

Excellent team-building skills

Ability to train and develop frontline employees

Ability to work independently and multi-task

Ability to communicate professionally and effectively with all levels of the organization

Ability to physically push/pull/lift to 50lbs

Ability to bend at the knees or squat frequently throughout a shift

Willingness to work in inclement weather (rain, sleet, snow, heat, high wind, etc.)