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Communication Service for the Deaf (CSD) · 4 days ago

Training and Communications Specialist

United States

Full-time

Remote

Mid Level

3+ years exp

Communication Service for the Deaf (CSD) is seeking a Training and Communications Specialist for a short-term role. The specialist will develop multicultural course content and training curriculum, assess training needs, and manage communication efforts to improve employee performance and engagement.

CharityNon Profit

Responsibilities

Develop training courses, and report on progress, issues, and areas for improvement

Supports staff assisting with training delivery and training content development, including in-person and virtual coordination

Maintains strong working relationships with clients and internal/external stakeholders through clear communication and collaboration

Contributes to the coordination and integration of training efforts

Communicates and explains new directives, policies, or procedures to key stakeholders

Projects a positive image of the organization to employees, customers, industry, and community

Collaborates effectively with California Connect team members and business partners to identify knowledge gaps and develop training content that addresses needs and expectations

Utilizes brand-aligned principles and communication techniques to develop effective curricula and course content that best fits the needs of the learner

Stays current and relevant in education technology, adult learning, and education best practices

Serves as a point of contact for internal and external partners, contributing to curriculum content

Provide reports to leadership on training activities, statistics, and quality assurance data

Works with information technology and automation tools, including Microsoft Office, SharePoint, Zoom, Slack and various LMS platforms

Other duties as assigned

Plan, manage, and facilitate forums, communities of practice, and other structured spaces for knowledge-sharing, feedback, and idea exchange related to training and program improvement

Coordinate communication strategies that support training initiatives, trainer alignment, and stakeholder engagement

Communicate and explain new directives, policies, procedures, and updates to trainers and relevant stakeholders through appropriate channels

Collaborate with California Connect team members and business partners to surface insights, identify emerging needs, and translate feedback from forums into actionable training improvements

Project a positive and professional image of the organization to employees, partners, customers, industry stakeholders, and the broader community

Qualification

Training developmentOperations managementCommunication strategiesMicrosoft OfficeAmerican Sign LanguageProblem-solvingRelationship buildingAdaptability

Required

A minimum of three (3) years of experience within the past ten (10) years, leading and managing the development of self-administered computer-based training

A minimum of one (1) year of experience supporting communications activities

A minimum of one (1) year of experience developing training courseware that teaches training recipients how to train others (i.e. a “train-the-trainer” model)

Proficient in operations management and training practices and principles

Ability to build and maintain working relationships with different cross-functional teams

Excellent communication skills, an ability to be concise, and strong instincts on how to communicate most effectively with various stakeholders

Easily adaptable to a rapidly changing, fast-paced environment and highly responsive to client and consumer issues, concerns and demands

Demonstrated effective problem-solving skills

Proven ability to manage multiple priorities from inception to completion

Working knowledge of Microsoft Office products (Outlook, Excel, PowerPoint, Word, etc.)

Ability to perform on a remote-working team