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Denver Health · 1 day ago

Lead Patient Access Specialist - Westwood

Denver, CO

Full-time

Onsite

Entry, Mid Level

$22.19/hr - $31.07/hr

1+ years exp

Denver Health is an integrated, high-quality academic health care system considered a model for the nation. They are seeking a Lead Patient Access Specialist to coordinate employee duties and manage personnel resources in the clinic for efficient patient flow and quality assurance.

Health CareHospitalMedical

Responsibilities

Provides Administrative Clinic Support to include but not limited to time and attendance, help desk tickets and other duties as assigned (10%)

Registering and scheduling patients. Monitors and works Work Queues clinic specific. (10%)

Quality Control and Quality Assurance – performs weekly & monthly QA audits in adherence to expectation set forth by CHS/Revenue Cycle. Train & assist staff to meet QA goals and requirements. (5%)

Performs cash handling duties that include preparation of daily cash deposits, facilitating refunds, training clerical staff to prepare cash deposit and addressing overage/shortages as needed, completes, prepares and/or verifies daily deposit. Runs report at end of shift. (5%)

Delegates job assignments and monitors work flow. Monitors and tracks employee daily assignments. (5%)

Staffs Clinic registration areas during shortages due to PTO, Sick-Calls, and FMLA. (5%)

Answers telephone inquiries; screens calls; routes calls and takes messages. (5%)

Attends monthly Front End operations meetings; attends regularly scheduled department and leadership meetings, huddles, and one-on-ones with Supervisor/Manger and passes information to the clerical team in a timely and effective manner. (5%)

Orders and maintains PAR levels for office supplies, encounter forms and other materials as needed. (5%)

Performs template maintenance: new provider template requests, schedule building, schedule changes. (5%)

Address customer service issues and uphold high level of customer service amongst clerical staff at all times. (5%)

Works with and under the direction of the Clerical Supervisor promotes positive interpersonal (customer) relationships with fellow employees, physicians, patients and visitors. Treats these individuals with courtesy, dignity, empathy and respect; consistently displays courteous and respectful verbal and non-verbal communications. (5%)

Works with and under the direction of Clerical Supervisor to set clear performance expectations for staff by developing job specific customer service expectations and behaviors for each position supervised. Communicates expectations to each employee and establishes the expectations related to job requirements and performance appraisal components. (5%)

Works with and under the direction of the Clerical Supervisor to evaluate ongoing competency and identifies training and staff development needs of employees and ensures appropriate training provided. (5%)

Works with and under the direction of the Clerical Supervisor to initiate formal/informal activities with employees to develop departmental cohesion and collegiality. (5%)

Works with and under the direction of the Clerical Supervisor to recognize positive behavior and contributions to the organization using praise, appreciation and rewards. (5%)

Works with and under the direction of the Clerical Supervisor to actively identify problems and opportunities for improvement; identifies appropriate solution and involves others in the implementation process. (5%)

Identifies and escalates system problems, environmental issues, and employee issues as appropriate, to the clerical supervisor and clinic leadership team. (5%)

Qualification

Patient schedulingQuality assuranceCash handlingClerical experienceInterpersonal communicationCritical thinkingBilingual skillsCustomer serviceWindows XP proficiencyTeam collaborationProblem solving

Required

1-3 years of clerical experience

Excellent interpersonal communication and telephone skills required

Skilled analysis of information, critical thinking and problem solving with an emphasis on customer service

Ability to work with a diverse team and a diverse customer base explaining procedures and organizational policies in a health care setting

Availability to work 40 hours/week with flexibility to accommodate the needs of the clinic

Proficient in the use of Windows XP

Preferred

Bi-lingual skills preferred

Benefits

Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

Free RTD EcoPass (public transportation)

On-site employee fitness center and wellness classes

Childcare discount programs & exclusive perks on large brands, travel, and more

Tuition reimbursement & assistance

Education & development opportunities including career pathways and coaching

Professional clinical advancement program & shared governance

Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program

National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer