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Macy's · 1 day ago

Retail Support Associate - Ready to Wear, Westfarms - Full Time

100 Westfarms Mall, Farmington, CT, 06032, US

Full-time

Onsite

New Grad, Entry Level

Macy's is a storied retail company that has captivated America for over 160 years. They are seeking a Retail Support Associate to assist customers in expressing their personal style while maintaining the sales floor and merchandise standards.

Consumer GoodsFashionRetail

H1B Sponsor Likely

Responsibilities

Help customers express their personal style and turn fashion into a source of inspiration

Actively circulate the sales floor to understand each customer’s needs

Share the benefits of our loyalty programs

Guide them through a seamless shopping journey from start to finish

Help maintain merchandise standards

Support fitting room and sales floor upkeep

Assist with fulfillment to ensure a polished, shop-ready environment

Begin each day energized and ready to make an impact

Wear their name badge with pride

Greet teammates with a warm hello

Ensure the sales floor is clean, organized, and prepared for customers

Review their sales goals

Learn about new arrivals and top-selling items

Stay up to date on current trends and promotions

Offer a warm welcome

Make eye contact

Create friendly, personal conversations to create customer relationships

Maintain a shoppable space by recovering the floor and fitting rooms

Updating signs and pricing

Support any needed merchandise moves

Share our Loyalty program benefits

Make sure customers have all they need

End with a sincere thank-you

Walk the package around and use the customer’s name

Support one another with honesty, care, and collaboration

Strive to improve every day

Take pride in our work

Achieve sales goals

Learn from each other to deliver individual and store results

Qualification

Customer serviceSales goalsProduct knowledgeCommunication skillsHospitalityResourcefulnessTechnology proficiencyTeam collaborationAdaptability

Required

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality

Must be able to understand and communicate effectively with customers, co-workers, and supervisors

Read and understand employment policies and safety rules/procedures in English

Be comfortable communicating and collaborating with customers and colleagues

Meeting daily sales goal challenges

Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits

Enjoy meeting people, learning about them, and sharing information

Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics

You can handle electronic devices with no problem

This position requires talking, lifting, constant moving, standing, and reaching with arms and hands

Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level

Requires close vision, color vision, depth perception, and focus adjustment

Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions

Benefits

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program with mental health counseling and legal/financial advice

Company

Macy's

Glassdoor3.4

Macy's is America’s store for life. The largest retail brand of Macy's, Inc.

Founded in 1858

New York, New York, USA

10001+ employees

http://www.macysjobs.com

H1B Sponsorship

Macy's has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (1)

2022 (10)

2021 (26)

2020 (37)