Hard Rock Casino Northern Indiana ยท 2 weeks ago
CLERK II - CREDIT & COLLECTION
Gary, IN
Full-time
Onsite
Senior Level
5+ years expHard Rock Casino Northern Indiana is seeking a Clerk II for their Credit & Collection department. The role involves providing superior service to guests, managing customer casino credit, collections, and maintaining related documentation.
Gambling & Casinos
Responsibilities
Creates an atmosphere that induces guests to make Hard Rock Casino Northern Indiana their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service
Prepares and types correspondences, forms, reports, charts, and graphs
Sets up and maintains all files, records and logs as required
Places, accepts, and screens telephone calls and refers calls to others
Receives, opens, and distributes incoming mail documents
Ensures all necessary reports and correspondences are forwarded timely to the proper management
Maintains the highest level of professionalism and confidentiality regarding the team members and guests
Participates in the processing of customer credit applications including verification of bank and credit information
Assumes responsibility for the maintenance of credit and collection files and required reports
Reviews credit applications for completeness
Ensures credit background checks on patrons are properly completed, updates patron credit files and completes all other necessary file maintenance
Prepares reports as required by management concerning markers, also performs other duties as assigned
Monitors compliance with IGC regulations and adherence to company credit policies
Consistently displays positive morale and high service standards
Adheres to all Indiana Gaming Regulations
Attend seminars when needed
Qualification
Required
Completion of a high school education or equivalent
Minimum of 5 years of experience in the Cage & Credit department, or an equivalent combination of education and experience
Extensive knowledge of Gaming regulations in regard to both Cage, Credit, and Collections functions
Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission
Must successfully pass background check
Must maintain strict confidentiality relative to financial data and casino policies
Must successfully pass drug screening
Must be twenty-one (21) years of age
Must be able to work holidays and weekends, as well as flexible shifts
Excellent working knowledge of Microsoft Word, Excel, Outlook, and Power-Point
Excellent math skills
10-Key calculator
Ability to be flexible to work varying shifts and time schedules as needed
Ability to communicate effectively with outside contacts and all levels of team members
Ability to review, comprehend, analyze, and assimilate reports, information generated on and by the computer and other necessary documentation
Ability to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations
Preferred
College degree preferred
Prior cashier or teller experience preferred
Company
Hard Rock Casino Northern Indiana
Hard Rock Casino NI offers a premier casino and entertainment destination for Northern Indiana residents and visitors.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase