Callen-Lorde Community Health Center · 4 days ago
DIRECTOR, INFRASTRUCTURE OPERATIONS
Callen-Lorde Community Health Center - Manhattan - New York, NY 10011
Full-time
Hybrid
Director/Executive
$145K/yr - $160K/yr
8+ years expCallen-Lorde Community Health Center is the global leader in LGBTQ+ healthcare, dedicated to transforming lives through comprehensive care. The Director of Infrastructure Operations leads the strategy and performance of the organization's technology infrastructure and cybersecurity program, ensuring systems are secure, resilient, and aligned with organizational needs.
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Responsibilities
Lead the design, planning, and oversight of infrastructure across servers, networking, cloud platforms, virtualization, storage, and endpoints, including multi-year modernization roadmaps
Own and continuously improve the organization’s cybersecurity program, including policies, controls, incident response, vulnerability management, and regulatory compliance (HIPAA, HITECH, OMNIBUS)
Assess cybersecurity and infrastructure risks and present readiness, mitigation strategies, and remediation plans to senior leadership
Evaluate vendor performance, contracts, SLAs, and cost effectiveness; develop strategies to reduce vendor dependency and transition appropriate services to internal teams
Develop and manage infrastructure budgets, capital and operating expenses, and multi-year financial forecasts to support strategic investments
Establish and maintain infrastructure and cybersecurity policies, technical standards, and operating procedures; represent Technology in cross-functional governance forums
Lead complex initiatives such as network modernization, cloud migrations, platform upgrades, and enterprise resilience programs, ensuring delivery on time and within scope
Supervise and mentor the Supervisor of Infrastructure Operations and team members; oversee performance management, professional development, and collaboration with MSP partners
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or related field; Master's preferred
8+ years of progressive IT infrastructure experience
5+ years' experience in leadership or management roles
Demonstrated experience designing infrastructure roadmaps and leading complex projects
Proven experience developing cybersecurity programs and risk management processes
Strong vendor management and contract evaluation skills
Deep knowledge of infrastructure architecture including networking, cloud platforms, servers, and security technologies
Strong financial modeling, budgeting, and cost evaluation skills
Ability to communicate clearly with executives, teams, and technical stakeholders
Strategic thinker with strong analytical and organizational skills
High degree of reliability, sound judgment, and professional maturity
Preferred
Healthcare or FQHC experience preferred
Benefits
An exceptional low cost medical plan option for you, your spouse/domestic partner and/or your family
Dental insurance
Vision insurance
No cost life insurance
Short- and long-term disability insurance
Flexible Spending Account
Tuition Assistance
Commuter benefits
A generous paid time off plan
A 403B retirement savings plan
Company
Callen-Lorde Community Health Center
Callen-Lorde is the global leader in LGBTQ+ healthcare.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Christine Smoot Lowers
Chief Operating Officer
David Guggenheim
Chief Behavioral Health Officer
Recent News
Crain's New York Business
2025-12-04
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