Champaign Park District ยท 1 day ago
Customer Service Assistant Manager
Sholem Aquatic Center - Champaign, IL 61821
Full-time
Onsite
Mid Level
$16.25/hr - $16.25/hrChampaign Park District is dedicated to enhancing community quality of life through parks and recreation programs. The Customer Service Assistant Manager plays a key role in creating a welcoming and efficient experience for guests at Sholem Aquatic Center, ensuring excellent customer service and smooth daily operations.
Government
Responsibilities
Support front desk, admissions, concessions, and water slide operations
Provide friendly, professional customer service to patrons and staff
Assist with daily opening and closing procedures, including cash control and deposits
Handle admissions and concession sales accurately, including making change
Maintain cleanliness of the concessions deck and admissions areas
Assist with training, scheduling, supervising, and evaluating seasonal front desk staff
Help coordinate bookings for groups, birthday parties, and facility rentals
Maintain accurate records of revenue and daily receipts
Answer incoming phone calls and provide information on pool programs and events
Assist with staff meetings, training sessions, and special events
Ensure compliance with safety policies, confidentiality standards, and Park District procedures
Perform other related duties as assigned
Qualification
Required
Must be at least 18 years of age
Previous cash handling experience required
Ability to effectively use a computer with a touchscreen, mouse, and keyboard
Strong communication skills and ability to work cooperatively with staff and the public
Understanding cash control procedures and daily receipts
Ability to accurately calculate transactions and make change
Ability to plan, organize, and support front desk/admissions operations
Preferred
Previous experience leading and supervising staff preferred
Benefits
Training provided by the Champaign Park District, including: First Aid, AED, and CPR
Heads Up Concussion Training
Mandated Reporter and Harassment Prevention Training
Bloodborne Pathogen Training
HR and Recreation Software Training
Facility and Driver Training
Company
Champaign Park District
Champaign Park District is a special district of local government with its own financial and legal responsibilities.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase