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Fortuna · 3 weeks ago

Bilingual (Spanish) Customer Service Representative - Onsite

Rancho Cordova,CA,US

Full-time

Onsite

New Grad, Entry Level

Fortuna is a staffing agency that specializes in sourcing and presenting candidates for employment opportunities. They are seeking a dedicated Bilingual (Spanish) Customer Service Representative to join their on-site Call Center team, where the role involves handling inquiries related to Child Support Services and assisting clients with payment registration.

ConsultingEnterprise Resource Planning (ERP)Project Management

No H1B

U.S. Citizen Only

Responsibilities

Informing Parent Paying Support (PPS) options for making payments

Registering PPS to make electronic payments Informing Person Receiving Support (PRS), the options they have for receiving payments: EPC, bank account/direct deposit

Informing Employers of the options for making payments for their employees who are ordered to pay child support Registering Employers to make electronic payments

Handle customer inquiries via phone, chat, and email

Provide high-quality service by effectively understanding and addressing customer needs

Demonstrate professionalism and a friendly attitude while resolving customer issues

Adapt to ongoing policy and procedure updates within the team