Customer Service Representative jobs in United States
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Rainbow Restoration · 1 day ago

Customer Service Representative

positionPortsmouth, VA
timePart-time
remoteOnsite
seniorityNew Grad, Entry Level
money$16/hr - $18/hr

Rainbow Restoration is a company focused on helping clients during challenging times by restoring properties to pre-loss condition. As a Customer Service Representative, you will be the first point of contact for clients, ensuring a professional intake experience and managing data efficiently within a fast-paced environment.

ConstructionProfessional ServicesReal EstateService Industry

Responsibilities

Serve as the first point of contact for clients, ensuring a professional and compassionate intake experience
Gather, verify, and input information, project details, and insurance data into company systems
Coordinate with internal department to schedule assessments and services, ensuring timely communication
Resolve client inquiries or escalate issues as needed to appropriate departments
Regularly review and audit data entries for accuracy, consistency, and completeness in company software systems
Implement and maintain data validation processes to ensure compliance with company standards and industry regulations
Collaborate with team members to identify and correct data discrepancies or errors
Generate and distribute accurate reports to support decision making and operational efficiency
Assist in developing and refining workflows to improve data quality and integrity
Assist in the postings of professional social media postings on various platforms

Qualification

Customer serviceData managementSocial media proficiencyCommunication skillsOrganizational skillsProfessionalismTeam playerAttention to detail

Required

Must have a valid driver's license
Must be able to lift 50 pounds unassisted
Must have computer/software skills
Must have organizational and planning skills
Must be a team player/builder
Must be comfortable with using various social media platforms and posting content
Must be available to work after hours, and on rotation for emergency calls

Benefits

Professional training and development.
Company growth is your growth!
Autonomy.
You’ll be helping people when they need it most.

Company

Rainbow Restoration

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Rainbow Restoration offers home restoration, commercial restoration and carpet cleaning services.
dateFounded in 1981
location
Waco, Texas, USA
people-size1001-5000 employees
web-link
https://rainbowrestores.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
1981-01-01Acquired

Leadership Team

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Bruce Vogt
CEO
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Dylan Champagne
Chief Executive Officer
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Recent News

Slate Magazine
He Lost His House in the L.A. Fires. Luckily, He Had a Copy of It on His Laptop.
2025-07-25
PR Newswire
Rainbow Restoration® Urges Home and Business Owners to Prepare for an Active Hurricane Season
2025-07-22
citybiz
Rainbow Restoration Relocating Charlottesville-Area Operations, And Nearly 20 Employees, To 170 Industrial Way In Troy
2025-06-11
Company data provided by crunchbase