JCPenney · 1 day ago
Customer Experience Supervisor I - Dartmouth Mall
North Dartmouth, MA
Full-time
Onsite
Mid Level
$22/hr - $27.50/hrJCPenney is the shopping destination for diverse, working American families. They are seeking a Customer Experience Supervisor I to drive profitable sales growth by leading and engaging associates, coaching on customer service, and delivering company checkout experience strategies.
E-CommerceFashionRetail
Responsibilities
Acts as a role model for the Manager on Duty program while directing customer service activities throughout the store
Models and holds team accountable for outstanding customer service
Greets and assists customers in finding products and partners with other team members when additional help is needed
Actively listens to customer issues to resolve problems
Maximizes sales and service by ensuring staff is scheduled appropriately, and by managing FIND more, credit, rewards and gift card programs
Trains, mentors and coaches all cashier associates on checkout procedures to ensure outstanding service behaviors are consistently exhibited
Regularly observes and ensures associates consistently follow and implement checkout experience processes
Monitors associate efficiency by utilizing Point of Sale productivity metrics
Proactively shifts resources to checkouts based on observed fluctuations in store traffic
Reduces wait times during peak traffic periods by utilizing Mobile Point of Sale, Satellite Registers and Expeditor stations
Partners appropriately to stock all Impulse futures and to identify checkout supply needs
Creates and monitors the store's open requisitions and routes qualified applicants to the appropriate hiring manager
Coordinates the interview Talent Tryout process
Schedules and coordinates new hire orientations and training and administers ongoing associate training
Partners with the Sales Floor Supervisor and General Manager on training compliance
Reviews schedules and makes productive edits to further optimize resources
Supportive of company shrink and safety initiatives
Meets established performance standards for the role on a consistent basis, including (but not limited to) the company's iCAP (Credit) program, product and service sales, customer service, profit, productivity, and attendance
Qualification
Required
Acts as a role model for the Manager on Duty program while directing customer service activities throughout the store
Models and holds team accountable for outstanding customer service
Greets and assists customers in finding products and partners with other team members when additional help is needed
Actively listens to customer issues to resolve problems
Maximizes sales and service by ensuring staff is scheduled appropriately, and by managing FIND more, credit, rewards and gift card programs
Trains, mentors and coaches all cashier associates on checkout procedures to ensure outstanding service behaviors are consistently exhibited
Regularly observes and ensures associates consistently follow and implement checkout experience processes
Monitors associate efficiency by utilizing Point of Sale productivity metrics
Proactively shifts resources to checkouts based on observed fluctuations in store traffic
Reduces wait times during peak traffic periods by utilizing Mobile Point of Sale, Satellite Registers and Expeditor stations
Partners appropriately to stock all Impulse futures and to identify checkout supply needs
Creates and monitors the store's open requisitions and routes qualified applicants to the appropriate hiring manager
Coordinates the interview Talent Tryout process
Schedules and coordinates new hire orientations and training and administers ongoing associate training
Partners with the Sales Floor Supervisor and General Manager on training compliance
Reviews schedules and makes productive edits to further optimize resources
Supportive of company shrink and safety initiatives
Meets established performance standards for the role on a consistent basis, including (but not limited to) the company's iCAP (Credit) program, product and service sales, customer service, profit, productivity, and attendance
Proposes and initiates actions on new ideas that improve our product, stores or practices
Demonstrates business and functional expertise and stays current with developments in the retail industry
Gathers the necessary information to fully understand the scope of the problem
Uses fact-based analysis to guide decision-making
Creates an environment that fosters teamwork, recognizes others' accomplishments and respects and values differences in the workplace
Requires high personal and team performance standards, leads by example and motivates others to perform at a higher level
Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs
Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals
Demonstrates a sense of urgency to act decisively and quickly
Establishes aggressive goals and takes appropriate risks to achieve results
Benefits
Medical/dental/vision
Term life insurance
Paid vacation/holidays
401(k) with Company match
Associate discount on JCPenney merchandise
Eight paid holidays during the calendar year
Company
JCPenney
JCPenney is a chain of American mid-range department stores.
Founded in 1902
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.5BKey Investors
Wells Fargo
2025-01-08Acquired
2020-12-08Post Ipo Debt· $1.5B
2020-05-26IPO
Leadership Team
Keith Melker
Chief Financial Officer
M
Marie Lacertosa
SR. VP.Director of SC
Recent News
Home Textiles Today
2025-12-31
2025-12-30
2025-12-09
Company data provided by crunchbase